IT Service management - Servicenow, Incident, SharePoint and Teams
Astra North Infoteck Inc.
Montreal (Hybride)
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Détails du poste
- Lieu de travail : Montreal (Hybride)
- Type de poste : Permanent à temps plein
Description du poste
Job Description
IT Service management - Servicenow, Incident, SharePoint and Teams
Hybrid: 3 days a week in office
Location: Montreal
Responsabilités
- Strong knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change and Service Management.
- Experience working with ServiceNow or comparable enterprise ITSM platform.
- Strong analytical and critical thinking skills with experience analyzing operational, service or performance data.
- Experience developing dashboards, KPIs, reports and management-level operational highlights.
- Proficiency with Power BI and Excel or comparable business intelligence and analytics tools.
- Strong project coordination, organizational and stakeholder management capabilities.
- Ability to work effectively across technical risk, control, audit and business teams.
- Strong written and verbal communication skills, including the ability to present complex information clearly and to senior stakeholders.
- Ability to manage competing priorities and drive initiatives across multiple teams.
- Experience with Microsoft 365 collaboration tools such as SharePoint and Teams.
