Information Technology Field Technician

Senior IT Recruitment Professional – Fintech | Telecom | Government | Healthcare | Municipal | IT Consulting

We are seeking a skilled and motivated IT Support Technician for a 2-month contract role. The ideal candidate must be bilingual (French / English) and capable of working onsite daily. In this role, you will provide technical support and customer service, assisting with various IT needs related to Windows 11, Apple iOS devices, Intune, PC hardware / software, and ticket management systems.

Location

Onsite Daily at Montreal Airport - Quebec, Canada

Dorval, QC H4Y 1H1

Contract Duration

Start 11 / 3 / 2025 and will be through 1 / 16 / 2026.

Monday to Friday 8am - 5pm

Must be bilingual (French / English)

Seeking skills with Windows 11, Apple iOS, PC Hardware and software, ticket management, and customer service skills.

Responsibilities

• Provide technical support and customer service for Windows 11, Apple iOS devices, and related IT systems.
• Manage and resolve helpdesk tickets in a timely manner.
• Assist with PC hardware / software issues and software deployment / updates.
• Utilize Microsoft Intune for mobile device management and device enrollment.
• Collaborate onsite at Montreal Airport to support end users as needed.

Qualifications

• Bilingual in French and English (written and spoken).
• Onsite availability daily at Montreal Airport.
• Proficient experience with Windows 11 and Apple iOS systems.
• Hands-on experience with Microsoft Intune for mobile device management.
• Strong understanding of PC hardware and software troubleshooting.
• Proven ability to manage and resolve helpdesk tickets.
• Excellent customer service and communication skills.
• Ability to work efficiently in a fast-paced, dynamic environment.

Preferred Qualifications

• Previous experience working in an airport or similar high-demand environment.
• IT certification (CompTIA, A+, or equivalent) is a plus but not required.

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