IT Administrator

Job Description

Job Description

About Nakisa

Nakisa is a global leader in AI-powered enterprise software for Human Resources, Financial Management, and Commercial Real Estate (CRE). Our cloud platform powers mission-critical operations for 1,100+ organizations in 135 countries and serves millions of users.

We are building the next wave of enterprise applications with Nakisa AI. Our products use retrieval-augmented generation (RAG) with secure API integrations to large language models. Customer data stays private and auditable, and we never use client data to train third-party models. This privacy-first design gives enterprises trustworthy AI they can run in production.

What sets us apart is a single platform that connects these functions on shared data models, a focus on high-stakes, compliance-heavy workflows, and a culture anchored in Fairness, Integrity, Service, and Humility. Recognized among Canada's top employers, we offer hybrid work, supportive leaders, and clear growth paths. Join us to ship reliable, privacy-first AI at global scale.

Join us to deliver reliable, privacy-first AI for enterprises at scale.

About the Role

We are seeking a highly skilled and motivated IT Administrator to join our team. The ideal candidate will be responsible for managing and maintaining enterprise IT systems, cloud platforms, and on-premises infrastructure. This role involves ensuring security, reliability, automation, and scalability across a wide range of technologies, with a strong focus on innovation and operational excellence. This position will also act as a backup buddy for other senior team members, ensuring continuity and reliable IT operations.

Responsibilities

• Own, manage and support Microsoft 365 services including but not limited to SharePoint Online, Exchange, Dynamics 365 CRM.
• Manage and administer Active Directory and domain services, including group policies, identity management, and DNS / DHCP.
• Configure, Manage Windows and Linux servers in both physical and virtualized environments (VMware, Hyper-V), SAN storage, UPS and high availability systems.
• Automate IT tasks and processes using Ansible, PowerShell, Python, and other relevant tools.
• Develop scripts and automation workflows to enhance efficiency and reduce manual work.
• Manage backup and recovery solutions, ensuring compliance with internal and external requirements and SLAs.
• Own and manage, employee accounts provisioning automations, Microsoft Intune, and asset inventory systems.
• Implement system updates, apply patches, and enforce security best practices across servers, applications, and infrastructure.
• Maintain and troubleshoot security solutions such as Firewalls, Endpoint Detection & Response (EDR), and Email security system.
• Monitor system performance and proactively troubleshoot and resolve issues.
• Participate in escalated end-user support tickets requiring advanced troubleshooting.
• Develop, maintain, and improve clear system documentation, runbooks, and knowledge base articles.
• Collaborate on departmental projects and cross-functional IT initiatives.

Required Qualifications

Assets (Preferred Certifications)

Why Join Us?

We are excited to see how you can contribute to Nakisa's continued success and innovation. If you are passionate about making a difference and ready to take on new challenges, we invite you to apply for this role. At Nakisa, we believe in fostering a supportive and engaging work environment where every team member can thrive and grow. Apply now to join our team and help shape the future of enterprise business solutions.

We look forward to reviewing your application and getting to know you better.