Senior People Operations Specialist

Job Description

HRSS- Absence Management / Salary Continuance Support Role Summary

We are seeking a Senior People Operations Specialist (12-month contract) to support the Absence team with the delivery of the Salary Continuance (SalCon) program.

This role will focus on the day-to-day operational administration of employee leaves, supporting employees through complex absence events while ensuring accuracy, compliance, and a consistent employee experience.

What will you do?

• Support administration of the Salary Continuance (SalCon) process across the leave lifecycle, including transition to Long-Term disability. (intake, documentation, monitoring, and follow-up)

• Provide employee guidance and support for leave-related inquiries (email, phone, case management)

• Complete case setup, documentation, and communication, including issuance of required forms

• Coordinate with Payroll, Benefits, Disability Case Management, and HR partners to ensure accurate case handling

• Support activities related to stop pay, reinstatement, and end-of-coverage communications

• Maintain data accuracy, compliance, and adherence to established processes

What do you need to succeed?

• Experience in absence management, disability support, HR operations, or benefits administration

• Strong understanding of employee leave processes (e.g., STD, LTD, return-to-work)

• Ability to manage high-volume, detail-oriented case work • Strong communication and organizational skills

• High attention to detail and ability to manage multiple priorities Preferred:

• Experience in Disability Case Management or Salary Continuance programs

• Familiarity with Workday, payroll systems, or HR case management tools

• Experience working in a HR Shared Services environment

• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide

Key Capabilities:

• Case management and operational execution

• Absence and leave expertise

• Stakeholder coordination

• Risk awareness and escalation

• Employee experience focus Reporting Relationship

Reports to: People Operations Manager

Why this role matters This role supports employees during critical leave events while helping ensure pay accuracy, compliance, and a consistent employee experience, and plays a key role in stabilizing operations while SalCon evolves.

What's in it for you?

• The opportunity to move along a variety of career paths with amazing networking potential

• Flexible Benefits from the day you join to meet the needs of you and your family

• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential

• We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada

• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

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