Flatbed Logistics Clerk

Description du poste

Tâches

• Receive, analyze, and process incoming customer emails.
• Create orders in the internal system and ensure administrative follow-ups.
• Update operational files and information in the system.
• Coordinate follow-ups related to customer requests to support smooth operations.
• Work closely with the dispatch team to ensure efficient information flow.
• Support the department manager with daily operational follow-ups.
• Collaborate closely with the billing team for required follow-ups.
• Maintain complete, accurate, and up-to-date records in the system.
• Ensure diligent follow-up of orders and related communications.
• Contribute to operational efficiency by effectively coordinating communication between all stakeholders.
• Perform any other related tasks linked to the position.

Avantages

• Group insurance after the probation period.
• Group retirement savings plan (RSP) with employer contribution after the probation period.
• A people-first environment where proximity and accessibility to employees and managers are valued.
• A friendly and collaborative work atmosphere.
• A company recognized for the quality of its services.

Exigences

• Relevant experience in logistics, shipping/receiving, or administrative coordination in a similar environment.
• Experience in logistics within a transportation company, ideally in the flatbed sector.
• Experience in a role involving file, order, and customer communication follow-ups.
• Good understanding of the realities of road transportation in an operational environment. Knowledge of maritime and rail transportation is considered an asset.
• Strong computer skills, including ERP and CRM systems, and data entry.
• Professional, service-oriented approach with strong coordination skills.
• Excellent command of both French and English, spoken and written, as approximately 50% of client communications are conducted in English.