Audiovisual and IT Support Technician

The Junior Audiovisual and IT Technician supports the IT team in technical operations related to audiovisual equipment, meeting rooms, infrastructure, and support systems. Under supervision, they contribute to installation, configuration, and first-level troubleshooting, while also tracking requests and performing basic equipment maintenance. This role offers the opportunity to develop diverse technical skills and gain hands-on experience in a dynamic production environment, such as a VFX studio.

Key Responsibilities

Audiovisual Systems (Projection Rooms and Meeting Rooms)

• Participate in the installation, configuration, and maintenance of audiovisual systems (projection rooms and meeting rooms).

• Provide first-level support (testing, basic troubleshooting, user assistance).

• Ensure that spaces are functional and ready for use.

• Provide technical support during internal and external presentations and events.

Server Room Infrastructure

• Assist with the installation and organization of equipment in server rooms (cabling, racks, equipment).

• Participate in infrastructure development or relocation projects.

• Collaborate with external suppliers (e.g., refrigeration technicians), under supervision.

Technical Support and Asset Management

• Respond to routine requests related to the configuration, installation, and basic troubleshooting of audiovisual and IT equipment.

• Perform first-level diagnostics, maintenance, and preventative maintenance.

• Contribute to maintaining an up-to-date equipment inventory.

• Participate in the installation and management of cabling (cable pulling, termination, identification, and organization), adhering to best practices.

IT Support Assistant

• Participate in first-level technical support: ticket logging, basic diagnostics (hardware, software, access), and communication with users, escalating issues as needed.

• Assist in the preparation and configuration of workstations (Windows/macOS/Linux) by following internal software deployment procedures.

• Participate in internal installations and relocations (connections, secure organization of workspaces, and basic cabling support and management of cabling infrastructure).

• Contribute to on-call support by adhering to emergency procedures and documenting incidents.

• Diploma in electronics, audiovisual technology, networking, or a related field (DEC, AEC, or equivalent).

• 0 to 2 years of experience in an audiovisual or technical support role.

• Good knowledge of audiovisual equipment (audio, video, screens, projection systems).

• Basic knowledge of operating systems (Windows and macOS); Linux is an asset. Basic understanding of networks and cabling (an asset).

• Ability to diagnose and resolve simple problems in a structured manner.

• Experience with or familiarity with a ticketing tool (an asset).

• French required and functional English (spoken and written)*.

• Strong interest in creative, technological, or VFX environments.

• Ability to learn quickly, follow procedures, and work as part of a team.

* The successful candidate will work closely with our teams in Toronto and Los Angeles. They will also be involved in communicating with our clients worldwide to showcase Rodeo FX's technical and creative capabilities.

• Full-time, Permanent Contract ;
• Sick/personal days ;
• Group Insurance, access to Dialogue online support and to an Employee Assistance Program (EAP) ;
• RRSP with employer contribution ;
• Discounts on public transports, several spas, sports classes, art center, cafes, furniture and several other local businesses.

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