IT Technician I

IT Technician I

Join to apply for the IT Technician I Famille at Altasciences.

Your New Company!

At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of Employee Development, Customer Focus, Quality and Excellence, Respect and Integrity, we look to foster a passionate and collaborative work environment and we are looking for talented and enthusiastic people, like you, to join our growing team! Whether you're a recent college graduate or seeking your next career opportunity, it's time to discover your future at Altasciences.

About the Role

The IT Technician, Level I is responsible for providing first-level support to Altasciences’ users in their usage of the tools provided by the Altasciences IT department such as computers, telephones, software, laptops, and mobile phones. The IT Technician, Level I responds to and tracks user requests and solutions via an automated Helpdesk System.

What You’ll Do Here

• Provide accurate and creative solutions to user problems.
• Enhance and develop quality support methods and communication skills through coaching feedback.
• Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.
• Research, resolve, and respond to questions received via phone calls and emails in a timely manner.
• Participate in team projects that enhance the quality or efficiency of help desk service.
• Through the Helpdesk system, log calls and document the issue, communication, and solution of the incident.
• Identify recurrent problems and help users to resolve them.
• Troubleshoot problems encountered by staff members, user account, email, and user profiles creation/management.
• Prepare computers, following the procedure in place for delivery to employees, loading them with the appropriate software and operating system.
• Suggest improvements and upgrades to hardware and software.
• Train users in the proper use of hardware and software.

What You’ll Need to Succeed

• Professional or college degree in an IT-related program (pertinent experience may be considered in lieu).
• Bilingual, fluent in both French and English.
• Demonstrated technical skills, with the ability to learn new equipment and procedures quickly.
• Excellent customer service skills.
• Excellent organizational and time-management skills.
• Excellent diagnostic and problem-solving skills.
• Ability to effectively prioritize tasks.
• Able to work independently under tight deadlines and as part of a team.
• Basic to intermediate knowledge in the configuration/installation/troubleshooting of Windows 10 and Cisco Phone equipment.
• Basic to intermediate knowledge of PC and laptop hardware.
• Basic to intermediate knowledge in mobile smartphones, iPhone, Android.
• Basic to intermediate knowledge in Microsoft Office, printer management, DHCP, DNS, TCP/IP, Active Directory, Remote Desktop Services, AirWatch Mobile Device Management, Windows Deployment Services (WDS), antivirus software, and VPN technology.

French Working Environment and Language Requirements

Altasciences strives to provide a French-working environment for its employees in Quebec. As part of its francisation programme, all reasonable steps have been taken to avoid imposing the above-mentioned requirement. Fluency in English is an essential requirement for the position of IT Technician for the following reasons:

• The requirement to have study protocols, designs and clinical research documents written and documented in English as required by industry regulatory agencies.
• The employee communicates frequently with Altasciences employees across Canada and the United States. As such, English is the main language used to correspond between offices.
• The employee frequently communicates with English-only customers outside the province of Quebec.

What We Offer

• On-site position at our Montreal site (1200 Beaumont) – free parking for employees, in front of Metro L'Acadie.
• Available to go to our Laval site (575 Armand Frappier) – free parking for employees, accessible by Metro Montmorency and by bus.

Benefits Package Includes

• Health/Dental/Vision Insurance Plans
• 401(k)/RRSP with Employer Match
• Paid Vacation and Holidays
• Paid Sick and Bereavement Leave
• Employee Assistance & Telehealth Programs
• Telework when applicable

Incentive Programs Include

• Training & Development Programs
• Employee Referral Bonus Program
• Annual Performance Reviews

Equal Opportunity Employer

Altasciences is an equal-opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or any other protected ground under applicable legislation. Reasonable accommodations for persons with disabilities during the recruitment process are available upon request.

Referrals increase your chances of interviewing at Altasciences by 2x.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Information Technology

Industries

• Research Services