Senior Consultant, Solution Integration

Overview

Join to apply for the Senior Consultant, Solution Integration role at Bell.

At Bell, our purpose is to advance how Canadians connect with each other and the world. We provide consumers and businesses with the best network technologies, innovative digital solutions and seamless customer experiences. Bell is committed to an inclusive community and to environmental, social and governance initiatives. You belong at Bell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers, delivering advanced solutions in areas such as IoT, Mobility / 5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

Summary

We are seeking candidates with technical solution integration experience to join our team. The ideal candidate will have experience in supporting contact centre solutions or experience integrating technologies in other verticals / domains. Bell provides a training program for the editor’s solution with mentors to support learning and adaptation, and candidates will have hands-on experience with the solution.

Key Responsibilities

• Participate in the development and / or configuration of contact centre solutions (CCaaS), including components related to Natural Language Understanding (NLU / NLP), Conversational AI (chat / voice bots), Workforce Management (WFM), and / or Self-Service IVR with call routing technologies.
• Support by colleagues on projects and be guided to deliver or migrate technical solutions successfully.
• Participate in meetings with clients, internal teams, and external partners.
• Participate in functional / technical analysis, and define the target solution.
• Stay abreast of emerging technologies and industry best practices, market trends, and proactively identify opportunities for improvement, innovation and automation.

Critical Qualifications

• Knowledge of the Genesys Cloud platform.
• Knowledge of contact centre solutions or product suites from Genesys, NICE, AWS and / or Google, as well as CRMs.
• Ability to work as part of a team and maintain customer satisfaction throughout the project delivery cycle.
• Ability to manage several delivery activities simultaneously and prioritize.
• Cloud-based solution delivery experience (CCaaS, Amazon Connect, Twilio, Google).
• Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent experience.
• Proven experience with a wide variety of software / hardware technologies and cloud-based solutions.
• Experience with cloud computing architectures (IaaS, CCaaS, PaaS, SaaS) and serverless technologies.
• English & French, spoken and written.
• Security Clearance for Federal Government.

Preferred Qualifications

• Decisive Problem Solver: proactively addresses challenges with immediate and effective action.
• Strategic and Adaptable Thinker: analyzes problems comprehensively to develop innovative solutions.
• Effective and Empathetic Communicator: tailors communication to diverse audiences.
• Highly Adaptable and Resourceful: adapts to evolving demands.
• Collaborative Team Builder: fosters a shared sense of purpose.
• Mentor and Coach: open to guidance and mentorship for professional growth.

Adequate knowledge of French is required for positions in Quebec.

Additional Information

• Position Type: Management
• Job Status: Regular - Full Time
• Job Location: Canada: Ontario: Mississauga; Canada: Ontario: Toronto; Canada: Quebec: Montreal
• Work Arrangement: Hybrid
• Application Deadline: 10 / 17 / 2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a Bell office for a minimum of 3 days a week. Bell offers flexibility in work hours based on business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted. Bell provides a comprehensive compensation package including salary and benefits, with eligibility for medical, dental, vision and mental health benefits, and a 35% discount on Bell services and exclusive offers from partners.

Bell is committed to an inclusive and accessible workplace. If you require accommodations during the hiring process, let us know. For confidential inquiries, contact the recruiter or for accessibility questions, complete the Accessibility feedback form or visit the Accessibility page. Artificial intelligence may be used in the application process; review our privacy policy for details.

Created: Canada, AB, Calgary

Bell, one of Canada's Top 100 Employers.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Consulting, Information Technology, and Sales

Industries

• IT Services and IT Consulting
• Telecommunications
• Wireless Services

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