Medical Information Associate_I

Description de Poste

Chez Thermo Fisher Scientific, vous découvrirez un travail significatif qui a un impact positif à l'échelle mondiale. Rejoignez nos collègues pour donner vie à notre mission - permettre à nos clients de rendre le monde plus sain, plus propre et plus sûr. Nous fournissons à nos équipes les ressources nécessaires pour atteindre leurs objectifs de carrière individuels tout en faisant progresser la science grâce à la recherche, au développement et à la livraison de thérapies révolutionnaires. Avec des essais cliniques menés dans plus de 100 pays et le développement continu de nouveaux cadres pour la recherche clinique grâce à notre portefeuille de recherche clinique PPD, notre travail couvre les services de laboratoire, numériques et d'essais cliniques décentralisés. Votre détermination à fournir qualité et précision améliorera les résultats de santé dont les personnes et les communautés dépendent - maintenant et à l'avenir.

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

English Overview

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Location / Division Specific Information

St-Laurent, Quebec, Canada. Relocation assistance is NOT provided.

The working shift for this role is Monday - Friday, 8 hours per day, rotating between the hours of 8AM-8PM. This is a hybrid position - 4 days per week working from home, 1 day per week from our office located in Canada - Saint-Laurent - 7575 Trans-Canada Highway, Suite 404.

Discover Impactful Work

Medical Communications is a truly outstanding team at PPD! We work to improve patient health by supplying top-quality medical information services to our clients, patients and health care providers. We engage with health care professionals, regulatory agencies and pharmaceutical clients to help them navigate regulatory and compliance requirements around the world. Come join our growing distributed team of over 900 healthcare professionals providing medical information and education.

A day in the Life

• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products.
• Processes fulfillments and provides clinical trial information, and at times after-hours on call support.
• Analyzes caller’s questions to formulate an accurate and concise response, using customer-approved resources.
• Identifies, records and triages adverse events and product complaints according to organizational, customer and regulatory guidelines, and provides additional support (including follow up) as needed.
• Provides administrative support as needed.

Keys to Success

Education

High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification. Technical positions may require a certificate. Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 4 years) including 1+ year of medical or life-sciences experience, training or education. In some cases an equivalency, consisting of a combination of appropriate education, training and / or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Experience

• Able to perform successfully under pressure while prioritizing multiple projects or activities.
• Ability to use and learn standard office equipment and technology with proficiency.
• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.

Knowledge, Skills, Abilities

• Strong verbal and written communication skills in English and French (the ability to communicate in French is a business requirement for this role).
• Proven computer and keyboarding skills.
• Organizational and time leadership skills.

English language proficiency is required to ensure effective communication and collaboration with team members and business leaders in various locations globally, including the United States.

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