Business Analyst – E-Commerce

Overview

Role : Business Analyst

Location : Montreal, Qc

Description : We are seeking a Business Analyst that can play a pivotal role in supporting the Ecommerce department.

Main Responsibilities

• Execution of content updates daily.
• Collaboration with teams to gather copy, translation, images for any site content updates.
• Manage and update content across 3rd party vendor dashboards as needed.
• Manage smaller E-commerce projects and enhancement requests.
• Conduct site QA for any content updates ensuring content is responsive across devices and updated accordingly across all sites.
• Provide technical support and guidance to users.
• Troubleshoot and resolve E-commerce technical issues.
• Assist with site testing and quality assurance for system reliability.
• Evaluate system functionalities and recommend enhancements.
• Assess feasibility and make recommendations for specific business requests.
• Creating, reviewing, and delivering end-user documentation (user guide, process flow charts, and training materials) and training for accuracy.
• Collaborating with teams to gather requirements and translate them into technical specifications.
• Ensuring timely resolution and implementation and logging tickets as needed.
• Supporting and participating in UAT testing for all site modifications and enhancements.
• Coordinating with the development teams and supporting them.
• System analysis to evaluate and enhance the systems functionalities.

Qualifications

• 2-3 years Ecommerce experience.
• Strong proficiency in HTML and CSS.
• Excellent skills with MS Office, MS Project and Web-based software.
• Ability to prioritize and manage multiple projects simultaneously in a fast-paced, deadline-driven environment.
• Strong communication skills and documentation are required (Document Business Requirements, use case development, business process diagramming, facilitating information gathering sessions and workshops).
• Strong organizational skills.
• Excellent verbal and written communication skills.
• A proactive approach to problem-solving.

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