Operational Support Programmer Analyst

Overview

As an operational support programmer analyst, you ensure prompt incident and problem management for Business Banking Services Solutions (BBSS). BBSS supports all components in the business sector and is the technological gateway for our business clients. You actively collaborate to reach performance indicators and work with the team and a range of contributors to achieve Desjardins Group targets. You’re a very technical person and you like learning about and further developing end-to-end application processes. The nature of IT environments is complex and requires comprehensive knowledge of your field. As part of your role, you handle, coordinate and manage service requests for retail payment support, in batches, for business clients. You demonstrate the ability to work on several projects at once and you excel at time and priority management.

Responsibilities

• Ensure sound management of changes to applications
• Be the end-to-end application expert for the solution and ensure that service gets reestablished
• Help prepare and propose action plans to address issues in accordance with current rules and parameters
• Prepare operational reports on stability statistics and provide advisory support
• Develop and document work methods, tools and processes using solutions like PowerPoint and Confluence
• Manage application governance with the external provider

What we offer

What you bring to the table

Action oriented, Complexity, Customer Focus, Differences, Nimble learning, Plans and aligns, Tech savvy

LI-Hybrid

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Information technology (FG)

Unposting Date

2025-09-22

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