Production Coordinator / Coordinateur de Production

Production Coordinator at CSA Group

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Employment Status

Regular

Time Type

Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from everyday household items to leading edge technology - to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary

The Production Coordinator schedules and manages the flow of products through the development process (development, edit, translation, and production including authoring and QA) and ensures readiness for publication/sales. Accountable for the integrity of the development process and the quality and timely delivery of products. Provides process guidance to CSA staff, committee members, subject matter experts, and external editorial, production, and translation resources. Ensures the integrity and availability of final products for delivery through CSA’s Online Store, subscription service, learning management system and print (if applicable). Acts as a point of contact for all pre- and post-production duties including incorporation of updates, draft conversion, versioning, translation, reaffirmations and file management. Triages incoming assignments, prioritizes workload, reports on project status, identifies and mitigates project risks. Prepares content files for production tasks as appropriate (example, translation file prep and/or narrator file prep). Manages contract creation, execution, and document retention as per CSA guidelines. Manages new supplier set-up in coordination with procurement. Reviews and processes invoices from external vendors. Responsibilities require liaising with all levels of product development, standards development, product strategy, sales, certification, procurement, and external vendors. Participates in the delivery of the standards and education products in cooperation with standards development staff, committee members, and product development team members, keeping the management team informed of advances or delays.

Principal Duties & Responsibilities

• Provides guidance to editorial, production, translation, product development, project management, instructional designers, and external vendor resources to resolve questions and problems related to production as required.
• Peer Relationships: Operational Process Improvement Managers, Production Specialists, Product Managers, Subject Matter Specialists, Editors, Instructional Designers, Standards Project Managers, Administrative Assistants, Accreditation, Procurement Team, Legal Team, External Vendors.
• Assist in the tracking of time and costs against projects and plan; makes recommendations to management as required.
• Multiple deadlines, regular interruptions, and strong sense of urgency at times.
• Daily communication with vendors, internal and external stakeholders to meet project needs in English and French, if applicable.
• Must make timely and informed decisions with minimal guidance on their tasks to ensure they maintain timelines and quality of work.
• Initial point of contact for project submissions from Standards Development, translation vendors/reviewers, Product Managers and/or external vendors. Responsible for ensuring projects submitted to Product Development are complete, accurate, timely and follow appropriate procedures.
• Monitors schedules and manages the flow of products through internal and external resources to complete project deliverables on time and on budget.
• Prioritizes workload, identifies and mitigates project risks.
• Monitors content management system to ensure that metadata and file naming conventions are acceptable within CSA guidelines. Provides corrective guidance where necessary.
• Assigns work out to external vendors. Reviews quality of work submitted by external resources and takes steps to rectify unsatisfactory submissions.
• Prepares print specs for all new and revised products and ensures delivery to system/vendor.
• Maintains and manages multiple and/or changing priorities quickly with flexibility, initiative and a team focus to drive success.
• Working with CSA’s publishing systems software and staying updated with developments.
• As assigned, acts as departmental representative on Second Level Review (SLR) Committee to assess accreditation compliance and determine if the post-ballot draft is ready to proceed to publication.
• Coordinates with external resources/vendors, production resources, printer, committee members, subject matter experts, and other Standards Development Organizations.
• Responsible for the support of XML templates/stylesheets. Provides input on requirements to the XML vendor via the Operational Improvement Process Manager, tests and approves the resulting solutions.
• Responsible for pre-publication/production quality checks of source files.
• As assigned, responsible for support of CSA’s terminology database and translation memory through the coordination and maintenance of translated products using Trados and Trados Groupshare software.
• Responsible for ensuring the security and integrity of production files, ensures print quality as well as compatibility with current digital rights management tools, validates and uploads final products for next stage work or sales.
• As required, maintains published documents to reflect any changes during their lifecycle e.g., Reaffirmations, updates, errata, and Retro NSC.
• Performs post-production analysis of published products and manages document conversion with internal or external resources for future development work.
• Acts as a problem solver for discrepancies, errors, and omissions in a variety of processes, reports on root causes, and recommends corrective action in order to ensure optimum efficiency of product delivery. Willing and able to work on special projects from time to time as assigned by management.
• Takes initiative to recommend and implement process improvement recommendations with minimal input from management as required.
• Supports production operations with related tasks or similar duties as assigned by Management.

Preferred Education & Experience

• Postsecondary degree/diploma and equivalent 3-year work experience required (example: digital publishing, e-learning, and/or translation work experience).
• Proficient in Microsoft Office Suite, Adobe Creative Suite, XML and HTML, Mathflow/MathML, Translation software, and/or eLearning platforms required.
• Experience with content management systems and process management systems (ex. Alfresco) is an asset.
• Strong team player, attention to detail and proven independent problem-solving skills.
• Excellent written and verbal communication skills - communicates effectively and professionally.
• Working knowledge of translation and publishing processes including sales and distribution and materials management processes is an asset.

CSA STANDARDS

Coordinateur de Production

Statut De L'emploi

Régulier

Type De Temps

Temps plein

LA CONSTITUTION D'UNE ÉQUIPE DE CLASSE MONDIALE COMMENCE PAR VOUS

Au cœur du Groupe CSA se trouve une vision : faire du monde un endroit meilleur, plus sûr et plus durable. Cela fait partie de notre mission depuis près de cent ans : de la première norme technique pour les ponts ferroviaires élaborée en 1919 à plus de 3 500 normes, codes et produits connexes aujourd'hui.

Le Groupe CSA, dont le siège social est situé au Canada et qui compte plus de 30 laboratoires et bureaux en Europe, en Asie et en Amérique du Nord, met à l'essai, inspecte et certifie une vaste gamme de produits - des articles ménagers courants aux technologies de pointe - afin de répondre à des exigences rigoureuses en matière de sécurité, de rendement et d'impact sur l'environnement.

Nos employés sont fiers de faire une différence dans la vie des gens grâce à leur travail. Nous recherchons des personnes comme vous pour nous aider à réaliser cet objectif.

Résumé Du Poste

Le coordinateur de la production planifie et gère le flux de produits tout au long du processus de développement (développement, révision, traduction et production, y compris la rédaction et l'assurance qualité) et veille à ce que les produits soient prêts à être publiés ou vendus. Il est responsable de l'intégrité du processus de développement ainsi que de la qualité et de la livraison des produits dans les délais impartis. Fournir des conseils sur le processus au personnel de l'ASC, aux membres du comité, aux experts en la matière et aux ressources externes chargées de la rédaction, de la production et de la traduction. Veiller à l'intégrité et à la disponibilité des produits finaux à livrer par l'entremise de la boutique en ligne de l'ASC, du service d'abonnement, du système de gestion de l'apprentissage et de la version imprimée (le cas échéant). Servir de point de contact pour toutes les tâches de préproduction et de postproduction, y compris l'intégration des mises à jour, la conversion des ébauches, l'établissement des versions, la traduction, les réaffirmations et la gestion des dossiers. Triage des missions entrantes, hiérarchisation de la charge de travail, rapports sur l'état d'avancement des projets, identification et atténuation des risques liés aux projets. Préparer les fichiers de contenu pour les tâches de production, le cas échéant (par exemple, préparation du fichier de traduction et/ou du fichier du narrateur). Gérer la création et l'exécution des contrats ainsi que la conservation des documents conformément aux lignes directrices de l'ASC. Gérer la mise en place de nouveaux fournisseurs en coordination avec les services d'approvisionnement. Examiner et traiter les factures des fournisseurs externes. Les responsabilités impliquent d'assurer la liaison avec tous les niveaux du développement des produits, de l'élaboration des normes, de la stratégie des produits, des ventes, de la certification, de l'approvisionnement et des fournisseurs externes. Participer à la fourniture des normes et des produits éducatifs en coopération avec le personnel chargé de l'élaboration des normes, les membres des comités et les membres de l'équipe de développement des produits, en tenant l'équipe de direction informée des progrès ou des retards.

Tâches Et Responsabilités Principales

• Fournir des conseils aux services de rédaction, de production, de traduction, de développement de produits, de gestion de projets, aux concepteurs pédagogiques et aux fournisseurs externes afin de résoudre les questions et les problèmes liés à la production, le cas échéant.
• Relations avec les pairs: Responsables de l'amélioration des processus opérationnels, spécialistes de la production, chefs de produit, spécialistes de la matière, rédacteurs, concepte