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IT Support Specialist
In this role, you will report directly to the IT Director and be tasked with providing level 1 and level 2 technical support for desktop hardware / software, mobile devices, and peripherals for our North American staff.
Essential Job Functions
- Install, configure, and maintain computers and peripherals
- Provide guidance and training to staff in resolving problems and queries
- Document resolutions for future reference
- Create and maintain technical documentation of systems configurations and processes
- Maintain Help Desk tickets via the ticketing system and escalate issues that cannot be resolved easily
- Provide preventative and reactive maintenance to hardware and software as needed
- Assist with maintaining hardware inventory records
Requirements for the Role
Competencies Required
Seniority level
Employment type
Job function
Industries
This job posting is active and not expired.
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