CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.
Title - Senior IT Technician
Summary : The Senior IT Technician's role is to manage our ticketing system and provide technical support and assistance to the CPP corporate team and partner clinics.
Work Schedule - Full time, hybrid, Mon / Tue / Thu in office, Wed / Fri remote
Hours - 12pm - 8pm EST
Responsibilities
- Provide escalation support to Level 1 on Office 365, SharePoint, Teams, OneDrive, Exchange Online, Exchange Server (2010, 2013, 2016), Azure AD, OnPrem AD
- Network management; help troubleshooting remote network issues and be part of the discussion about networking standards and IT vision
- System administration; technical escalation regarding hardware, appliances, configuration, maintenance, etc.
- Document effectively within tickets and in knowledgebase articles
- Able to communicate technical ideas to non-technical people
Essential Skills And Abilities
Additional Skills And Abilities (nice To Have)
Benefits
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