Information Technology Support Technician

Tundra Technical Solutions provided pay range

This range is provided by Tundra Technical Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$70,000.00 / yr - CA$85,000.00 / yr

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Job Title

IT Support Technician – Level 2

Role Summary

As an L2 technician, you will be responsible for providing advanced technical support to internal users across multiple industrial sites. You will play a key role in resolving complex incidents, managing IT equipment, and participating in the continuous improvement of systems.

Main Responsibilities

Provide level 2 technical support to office employees and field teams (factories, sorting centers, etc.).

• Diagnose and resolve issues related to workstations, printers, networks, business software, and endpoints.
• Participate in the management and execution of IT projects (e.g., deployment of new equipment, system migration, opening of new sites).
• Regularly travel to various sites to ensure on-site support.
• Collaborate with level 1 and 3 teams to ensure effective incident resolution.
• Participate in the deployment of new equipment and IT inventory management.
• Document procedures and solutions in the ticket management system.
• Ensure excellent customer service in a bilingual environment (French / English).

Required Skills and Qualifications

• 4 to 5 years of experience in L2 technical support, ideally in an industrial or multisite environment.
• Good knowledge of Windows environments, AD, Office 365, Cloud applications.
• Experience with remote support tools (LogMeIn, RDP) and ticketing systems (e.g., Ivanti).
• Good knowledge of networking (TCP / IP, WAN, VLAN, VPN).
• Ability to manage small technical projects independently.
• Valid driver's license and availability for frequent travel.
• Bilingualism required (French and English).

Desired Profile

• Autonomy, rigor, and initiative.
• Ability to work in a dynamic and constantly evolving environment.
• Excellent communication and customer service skills.
• Interest in industrial environments and varied technical challenges.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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