Détails du poste
- Lieu de travail : Montreal
- Type de poste : Permanent à temps plein
Manager, Strategy & Chief of Staff
Le Manager, Stratégie & Chief of Staff est un conseiller de confiance et un partenaire stratégique de l’AVP, Affinity Operations, chargé de stimuler la performance commerciale, l’exécution stratégique et l’efficacité organisationnelle au sein de la fonction.
Agissant comme une extension de l’AVP, ce rôle garantit qu’Affinity Operations fonctionne avec clarté, discipline et concentration en reliant la stratégie, la gestion de la performance, la gouvernance, les communications et les priorités de leadership. Le/la candidat(e) retenu(e) apportera une structure à la façon dont l’entreprise est gérée, permettant aux dirigeants de prendre des décisions éclairées, d’aligner les ressources sur les priorités clés et d’atteindre des résultats commerciaux mesurables. Ce rôle est responsable de la direction du système d’exploitation du business pour Affinity Operations, y compris la planification stratégique, la gestion de la performance, la gouvernance, l’habilitation des dirigeants (executive enablement) et la coordination interfonctionnelle.
En tant que Chief of Staff auprès de l’AVP, le/la Manager sert de lien central entre les équipes et les parties prenantes, en fournissant des informations, de l’alignement et un soutien à l’exécution afin de faire avancer les priorités stratégiques et de favoriser l’excellence opérationnelle.
Le/la candidat(e) idéal(e) est un(e) penseur(se) stratégique, un(e) partenaire de confiance et un(e) communicateur(trice) compétent(e) qui excelle dans l’apport de clarté à la complexité. Ils/elles font preuve d’un état d’esprit de croissance et embrassent l’IA, l’automatisation et les technologies émergentes pour améliorer la prise de décision, rationaliser les processus et améliorer les résultats commerciaux. Ils/elles sont très collaboratifs/collaboratives, proactifs/proactives et à l’aise avec l’ambiguïté tout en favorisant l’alignement, la responsabilisation et l’obtention de résultats.
Description du poste
Position Responsibilities
Strategy & Execution
Support the development, communication, and execution of the Affinity Operations strategy and roadmap.
Translate strategic priorities into actionable plans, measurable outcomes, and execution milestones.
Provide strategic analysis, insights, and recommendations to support business decision-making.
Monitor progress against objectives, identify risks and opportunities, and drive accountability for results.
Business Performance & Governance
Lead business performance reporting, scorecards, dashboards, and executive insights.
Develop and manage key performance indicators aligned to business objectives.
Establish and manage governance routines, business reviews, and planning cycles that support transparency, prioritization, and execution.
Provide actionable insights that inform leadership decisions and continuous improvement.
Identify opportunities to leverage AI, automation, and emerging technologies to enhance reporting, decision-making, operational effectiveness, and business outcomes
Chief of Staff & Leadership Enablement
Serve as a trusted advisor to the AVP, Affinity Operations, helping manage priorities, decisions, and leadership effectiveness.
Coordinate leadership forums, executive reviews, and business planning activities.
Develop executive presentations, briefing materials, and leadership communications.
Ensure alignment, follow-through, and accountability across leadership priorities and commitments.
Stakeholder Engagement & Organizational Alignment
Build strong partnerships across Affinity, Operations, Technology, Finance, and enterprise stakeholders.
Develop and maintain a pulse on Affinity business performance, strategic priorities, product direction, and growth opportunities, ensuring Affinity Operations remains aligned to evolving business needs and positioned to enable strategic outcomes.
Act as a central point of coordination for cross-functional initiatives and strategic priorities.
Foster alignment, remove barriers, and support informed decision-making across diverse stakeholder groups.
Communications & Change Enablement
Support communication and change strategies that advance business priorities and organizational goals.
Translate complex business information into clear, compelling messages tailored to different audiences.
Partner with stakeholders to deliver leadership communications, employee engagement activities, town halls, offsites, and other business forums.
Support adoption of key initiatives by ensuring effective engagement, alignment, and communication.
Qualifications
Required Qualifications
University degree in Business, Commerce, Finance, Communications, or a related field.
5-8 years of progressive experience in strategy, business management, operations, consulting, transformation, chief of staff, or related roles.
Preferred Qualifications
Demonstrated curiosity and adaptability in adopting new technologies, including AI-enabled tools, to enhance productivity, business insights, collaboration, and decision-making.
Demonstrated experience supporting senior leaders and driving cross-functional initiatives.
Strong analytical, problem-solving, and business planning skills.
Exceptional communication, presentation, and executive storytelling capabilities.
Proven ability to influence and collaborate across complex stakeholder environments.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Experience in insurance, financial services, affinity partnerships, or operations environments.
Experience in strategic planning, governance, performance management, change enablement, or portfolio management.
Familiarity with operational excellence and business management best practices.
Ce que nous offrons
When you join our team
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
#LI-HYBRID
The role being advertised is an existing vacancy.
À propos de Manulife et John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact <.
Informations salariales
Referenced Salary Location
Waterloo, Ontario
Working Arrangement
Hybrid
Salary range is expected to be between
$93,390.00 CAD - $143,390.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact < for the salary range for your location.
Avantages
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact < for more information about U.S.-specific paid time off provisions.
Traitement des données
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
