Senior Salesforce CRM Business Analyst

Description du poste

Senior Salesforce CRM Business Analyst

Location: Montreal- Hybrid (3 Days Work from Office)

Role Description

• Requirement Gathering: Interview stakeholders to identify business needs, pain points, and strategic goals.

• Process Mapping: Document "as-is" workflows and design improved "to-be" processes using tools like Microsoft Visio or Lucidchart.

• System Configuration: Build and configure Salesforce features, including custom objects, fields, validation rules, flows, reports, and dashboards.

• Documentation: Write detailed Business Requirement Documents (BRDs), functional specifications, and user stories with clear acceptance criteria.

• Testing & Training: Lead User Acceptance Testing (UAT), create training materials, and conduct end-user training to ensure high adoption rates.

• Collaboration: Act as a liaison between the business units and developers/administrators, ensuring smooth system integration and development.

Required Qualifications & Skills

Salesforce Knowledge

• Proficiency in Salesforce CRM, including Sales Cloud, Service Cloud, or Experience Cloud.

Communication

• Exceptional ability to translate complex technical jargon into understandable business terms, and vice versa.

Analytical Thinking

• Strong problem-solving skills to evaluate management processes and key performance indicators (KPIs).

Methodologies

• Familiarity with Agile frameworks (writing Epics, User Stories, managing Sprints) and Waterfall models.

Certifications

• Preferred credentials include the Salesforce Certified Business Analyst and Administrator credentials.

Essential Skills

• Requirement Gathering: Interview stakeholders to identify business needs, pain points, and strategic goals.

• Process Mapping: Document "as-is" workflows and design improved "to-be" processes using tools like Microsoft Visio or Lucidchart.

• System Configuration: Build and configure Salesforce features, including custom objects, fields, validation rules, flows, reports, and dashboards.

• Documentation: Write detailed Business Requirement Documents (BRDs), functional specifications, and user stories with clear acceptance criteria.

• Testing & Training: Lead User Acceptance Testing (UAT), create training materials, and conduct end-user training to ensure high adoption rates.

• Collaboration: Act as a liaison between the business units and developers/administrators, ensuring smooth system integration and development.

• Salesforce Knowledge: Proficiency in Salesforce CRM, including Sales Cloud, Service Cloud, or Experience Cloud.

• Communication: Exceptional ability to translate complex technical jargon into understandable business terms, and vice versa.

• Analytical Thinking: Strong problem-solving skills to evaluate management processes and key performance indicators (KPIs).

• Methodologies: Familiarity with Agile frameworks (writing Epics, User Stories, managing Sprints) and Waterfall models.

• Certifications: Preferred credentials include the Salesforce Certified Business Analyst and Administrator credentials.