Business & Systems Analyst

Job Description

At Sun Life, we work together, share common values, and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Reporting to the Manager, Business & Systems Analysis Chapter, the Business & Systems Analyst is familiar with a wide variety of concepts, practices, and procedures as they relate to IT and general operations. They rely on experience and judgment to plan and achieve goals, and to do a variety of tasks. The Business & Systems Analyst conducts needs analysis, writes requirements/user stories, collaborates with others, and supports the team to increase productivity and reduce costs.

What will you do?

• Analyze and define user needs and translate them into system requirements/epics/user stories/data mapping documents.
• Work with the team to conduct analysis on business requests with a focus on the links between processes and systems throughout the organization.
• Create and/or provide comments into internal and external communications and user documentation.
• Review and provide comments on business and technical documentation.
• Support business on the roll-out of what has been developed with a focus on end-to-end validation.

What do you need to succeed?

• University degree in business or technology or equivalent experience.
• 3 to 5 years of progressive experience as a Business & Systems Analyst.
• Experience with technology and the ability to self-learn software.
• Experience in supporting customer facing operations is an asset.
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is requiredfor Quebec onlyfor the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
• Knowledge of financial services industry is an asset.
• Knowledge of relevant business, processes, systems, and capabilities.
• Good understanding of privacy, compliance, control, and security requirements.
• Skilled in test execution and understanding the outcomes.
• Strong analytical and communication skills.
• Ability to work and demonstrate cooperation in a matrixed team environment.
• Comfortable with data requirements and related data activities
• Strong interpersonal / relationship building skills with technical and business personnel.
• Good multitasking, prioritization, and time management skills.
• Comfortable working in ambiguous environments.

What’s in it for you?

• An environment of continuous learning and improvement.
• A friendly, collaborative, and inclusive culture in an interactive team environment.
• Being part of our journey in developing the next greatest digital experience.
• Working together, sharing common values, and encouraging growth & achievement.