Desktop Engineers - Desktop Engineer III

Description du poste

• Provide Level 2 and Level 3 technical support for desktops, laptops, peripherals, Windows 10, Office 365, M365 applications, Azure Active Directory/Azure Portal, macOS MacBooks, WebEx, AV/boardroom technology, Xerox printers, VPN/LAN connectivity, imaging, software configurations, hardware coordination with OEM vendors, moves/adds/changes, case status updates, escalation, documentation, SOPs, and customer service support aligned to published SLAs.

Ce que vous devez avoir

• Montreal availability

• 4+ years of desktop support experience

• Level 2/3 troubleshooting experience

• Windows 10 and Office 365 support

• M365 applications including Teams, OneDrive, OneNote, Planner, Outlook, Word, Excel, and PowerPoint

• Azure Portal / Azure Active Directory exposure

• macOS MacBook support experience

• VIP / executive / white-glove support experience

• LAN and VPN troubleshooting

• AV / boardroom / WebEx support

• Xerox printer support

• Hardware, peripheral, imaging, software configuration, and OEM/vendor coordination experience

• Strong communication with executive, technical, and non-technical users

• Ability to lift up to 50 lbs

• Ability to support after-hours/on-call requirements if needed

Ce qui serait un atout

• A+ certification recommended

• MCTS, MCITP, MCPD, MCM preferred

• MCSA, MCSD, or MCSE preferred

• ITIL certification preferred

• Associate degree or equivalent experience

Informations complémentaires

Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.