Détails du poste
- Lieu de travail : Montreal
- Type de poste : Permanent à temps plein
Description du poste
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Provide Level 2 and Level 3 technical support for desktops, laptops, peripherals, Windows 10, Office 365, M365 applications, Azure Active Directory/Azure Portal, macOS MacBooks, WebEx, AV/boardroom technology, Xerox printers, VPN/LAN connectivity, imaging, software configurations, hardware coordination with OEM vendors, moves/adds/changes, case status updates, escalation, documentation, SOPs, and customer service support aligned to published SLAs.
Ce que vous devez avoir
Montreal availability
4+ years of desktop support experience
Level 2/3 troubleshooting experience
Windows 10 and Office 365 support
M365 applications including Teams, OneDrive, OneNote, Planner, Outlook, Word, Excel, and PowerPoint
Azure Portal / Azure Active Directory exposure
macOS MacBook support experience
VIP / executive / white-glove support experience
LAN and VPN troubleshooting
AV / boardroom / WebEx support
Xerox printer support
Hardware, peripheral, imaging, software configuration, and OEM/vendor coordination experience
Strong communication with executive, technical, and non-technical users
Ability to lift up to 50 lbs
Ability to support after-hours/on-call requirements if needed
Ce qui serait un atout
A+ certification recommended
MCTS, MCITP, MCPD, MCM preferred
MCSA, MCSD, or MCSE preferred
ITIL certification preferred
Associate degree or equivalent experience
Informations complémentaires
Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.
