Service Now ITOM & CMDB Governance Specialist

Description du poste

Our Technology & Product Development teams transform bold ideas into immersive, world-class solutions. From VR/AR solutions to cutting-edge flight simulation, you’ll work alongside brilliant minds in a rewarding and supportive environment with opportunities to learn and grow every day. With a career that blends flexibility, creativity, and impact, you’ll play a vital role in driving next-generation tech solutions for the moments that matter most.

At CAE, our Technology & Product Development team is dedicated to shaping the future with immersive systems and pioneering technologies that elevate safety and readiness worldwide. From VR/AR solutions to cutting-edge flight simulation, you’ll work alongside brilliant minds in a rewarding and supportive environment with opportunities to learn and grow every day. Simply put, you’re empowered to tackle challenges with a team that embraces bold ideas and a commitment to safety and excellence on a global scale. With a career that blends flexibility, creativity, and impact, you’ll play a vital role in an innovative and collaborative team, driving next-generation tech solutions for the moments that matter most.

Responsabilités clés

• Define and maintain CMDB governance framework, policies, and standards
• Ensure accuracy, completeness, and integrity of Configuration Item (CI) data
• Establish and enforce data quality KPIs and accountability across IT teams
• Drive operational performance of CMDB and ITOM practices against defined targets
• Monitor and remediate data quality issues and inconsistencies
• Manage and optimize ServiceNow ITOM capabilities (Discovery, Service Mapping, Event Management)
• Drive automation of CI population and updates through integrations and discovery tools
• Lead Service Mapping and ensure alignment with CSDM standards
• Support Incident, Change, and Problem Management with accurate dependency mapping
• Develop dashboards and reports on CMDB health, performance, and coverage
• Lead continual improvement initiatives to increase CMDB and ITOM maturity
• Provide training and guidance to IT teams on CMDB and ITOM best practices

Qualifications minimales

• 4–7 years of experience in IT with a focus on CMDB, Configuration Management, or ITOM
• ServiceNow certifications (ITOM, CMDB)
• Hands-on experience with ServiceNow CMDB and ITOM modules
• Strong knowledge of CMDB data models and CI lifecycle management

Qualifications préférées

• Bachelor’s degree in Computer Science, Information Systems, or related field
• CDSM certification
• Experience with CSDM and Service Mapping
• Understanding of Discovery, Service Mapping, and reconciliation rules
• Strong analytical and data quality management skills
• Experience with reporting tools such as Power BI or ServiceNow dashboards
• Excellent communication and stakeholder management skills
• Ability to drive accountability across cross-functional teams

Ce que nous offrons

• Group Insurance
• Telemedicine
• Employee and Family Assistance Program
• Employee Stock Purchase Plan
• Group RRSP
• CAE Pension Plan/Defined Benefit Plan
• Sabbatical Leave
• Flex Time
• Enhanced Parental Leave
• Flexible and modern working environments
  A collaborative workplace
  A dynamic and innovative environment

Come share your passion with us!

With over 10,000 employees in more than 35 countries, CAE is a global leader in training for the civil aviation, defence and security, and healthcare markets. To learn more: www.cae.com

À propos de CAE

Type de poste

Regular

Égalité des chances et accommodements

Equal Opportunity & Accommodations

Confidentialité des données

Data Privacy