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Détails du poste
- Lieu de travail : Montreal (Hybride)
- Type de poste : Permanent à temps plein
ServiceNow ITSM Architect
Location: Montreal / Mirabel | Work Model: [Hybrid]
Description du poste
We are seeking an experienced ServiceNow ITSM Architect to design, architect, and lead the implementation of enterprise-scale ServiceNow ITSM solutions. The ideal candidate will have strong expertise in ITSM processes, ServiceNow platform architecture, CMDB, integrations, and ITIL best practices.
Responsabilités clés
- Architect and implement ServiceNow ITSM solutions including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB.
- Define platform architecture, governance standards, workflows, and integration strategies.
- Lead solution design, technical reviews, and platform optimization initiatives.
- Design and implement integrations using REST, SOAP, MID Server, IntegrationHub, LDAP, and SSO.
- Drive CMDB governance, Discovery, and Service Mapping initiatives.
- Collaborate with business stakeholders, process owners, and technical teams to deliver scalable solutions.
- Provide technical leadership, mentoring, and architectural guidance.
Compétences requises
- 8+ years of IT experience with 5+ years of ServiceNow platform experience.
- Strong expertise in ServiceNow ITSM, CMDB, Discovery, Service Mapping, Flow Designer, and IntegrationHub.
- Experience with JavaScript, Business Rules, Client Scripts, UI Policies, ACLs, and Service Portal.
- Strong knowledge of ITIL processes and ServiceNow best practices.
- Experience with REST/SOAP APIs, LDAP, Active Directory, Azure AD, SSO, and OAuth.
- Excellent stakeholder management and communication skills.
Certifications préférées
- ServiceNow Certified Technical Architect (CTA)
- Certified System Administrator (CSA)
- Certified Implementation Specialist – ITSM (CIS-ITSM)
- ITIL Foundation Certification
Keywords: ServiceNow ITSM, ServiceNow Architect, ITSM, CMDB, Discovery, Service Mapping, Incident Management, Change Management, Problem Management, Service Catalog, IntegrationHub, Flow Designer, JavaScript, ITIL, CTA, CIS-ITSM.
