Service Representative

Location: 129 St-Jacques O. Montreal (onsite only)
Duration: 12 Months
Pay rate: 20/hr

Introduction

This position involves day-to-day delivery of critical processes, administration, and servicing activities related to retail and commercial deposits and payments. The role supports the execution of payments, transactions, service requests, and administrative activities to fulfill business, stakeholder, and external customer inquiries/requests within relevant service level agreements.

Required Skills & Qualifications

• Bilingual - French & English (able to read, write & speak)
• 1 – 2 years of relevant experience in an analytical, communication-based role
• Knowledge and experience using relevant systems and technology (Client Office, Adobe PDF, OneDrive, Outlook)
• Ability to multi-task in a fast-paced environment
• Prior work experience at client or in client's Industry
• Previous experience at a major Bank

Day-to-Day Responsibilities

• Analyze data and information to provide insights and recommendations.
• Handle deposit and payments operations, including specialized processes and activities such as cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance, and monitoring.
• Communicate and collaborate with internal and external stakeholders to deliver on business objectives.
• Support change management tasks focused on execution and sustainment activities.
• Function as a problem-solving resource for more junior staff and escalate non-routine issues to senior team members or managers.
• Perform quality control and training as needed.
• Organize work information to ensure accuracy and completeness.
• Execute routine tasks such as service requests, transactions, and queries within relevant service level agreements.
• Provide accurate and timely processing of service requests, transactions, and activities in accordance with established policies, processes, and procedures.
• Identify and resolve discrepancies in accordance with standard procedures, escalating issues where necessary.
• Collaborate in the development/implementation of new processes/systems and improvements to existing systems and processes.
• Develop and maintain an understanding of regulatory requirements and risks inherent in operations, ensuring appropriate actions are taken and operational integrity is maintained.

Company Benefits & Culture

• Opportunities for professional growth and development
• Collaborative and inclusive work environment
• Commitment to employee well-being and work-life balance

For immediate consideration please click APPLY to begin the screening process with Alex.