Deskside Support

Inclusion without Exception Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes. Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long-term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. Roles and responsibilities: - The Deskside Support Engineer / IT Asset Management Support Engineer is responsible for providing onsite end-user support, managing endpoint devices, and maintaining accurate - IT asset records across enterprise platforms such as Microsoft Intune, Azure / Entra ID, ServiceNow, and FNMS / - IT Asset Management tools. This role supports device lifecycle activities including onboarding, troubleshooting, replacement, asset reconciliation, compliance tracking, and coordination with internal IT teams to ensure smooth IT operations and high user satisfaction. Technical Requirements - Provide onsite Deskside Support (DSS) for laptops, desktops, printers, docking stations, mobile devices, and other - end-user IT equipment. - Troubleshoot and resolve hardware, software, operating system, application, connectivity, Outlook, Teams, VPN, and peripheral issues. - Perform installation, configuration, imaging, reimaging, and replacement of end-user devices. - Support new joiner onboarding activities including device readiness, software installation, user validation, handover, - and initial setup. - Support offboarding, asset return, asset transfer, and handover activities in line with company policies. - Manage endpoint devices through Microsoft Intune, including device enrollment, compliance monitoring, - configuration profile validation, application deployment, and Autopilot-related activities. - Support Azure / Entra ID administration activities related to device join status, user-device mapping, access validation, group-based assignments, and device compliance checks. - Work on ServiceNow incidents, service requests, asset tasks, and related workflow updates while ensuring SLA compliance. - Update and maintain accurate asset records in FNMS / Flexera / IT Asset Management systems, including asset status, assigned user, serial number, location, warranty, and lifecycle stage. - Conduct asset verification, reconciliation, and variance analysis between physical inventory and records available in Intune, Azure, ServiceNow, and FNMS. - Identify inactive, non-reporting, stale, or mismatched devices and coordinate with relevant teams for status correction and data cleanup. - Coordinate with procurement, OEM vendors, service providers, asset teams, and internal support groups for repairs, warranty support, replacements, and disposal activities. - Maintain proper documentation of support activities, asset movement, and operational procedures. - Ensure high-quality end-user support through timely updates, professional communication, and effective issue resolution. TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion. Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.