Bilingual Client Representative

Job Description

What is the opportunity?

In this role, you will be the client’s primary point of contact for all day-to-day Clients related operational queries, liaising internally with various operational teams to ensure our clients receive an exceptional experience.

What will you do?

• Point of contact for servicing our clients and interacting with the market and other providers

• Provides critical support for all day-to-day Clients related operational issues & queries

• Answering all Clients enquires as experts in their field

• Understanding of client processing

• Participation in virtual client teams, representing Client Operations

• Direct liaison with other operational teams to resolve daily operational issues

• Provide support to other internal teams as defined in SLA.

• Global understanding of customer expectations and satisfactions levels

• Audit coordination and follow up

What do you need to succeed?

Must-have

• University degree (preferred)

• Appropriate languages competencies

• Industry related courses

• Client service experience

• Proven track record in leading initiatives, managing cross-functional relationships

• Preferably 3-5 years relevant working experience

• Investor service operations experience

• Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposure to communicate with various business partners and stakeholders in Investor & Treasury Services and within other platforms as appropriate

• Opportunity to obtain hands-on experience throughout your role

• Working with an exciting, close-knit, supportive & dynamic group

• Opportunity to collaborate with other business segments within the bank

• Excellent career development and progression opportunities

• A comprehensive Total Rewards Program including bonuses and flexible benefits

• Competitive compensation

Job Skills

Additional Job Details

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.