Desktop/Field Support Technician

Description du poste

Job Description:

Compétences et expérience recherchées

• Image and install software on Windows and Apple laptops/desktops, including IMAC (installations, moves, additions, and changes) and Remote support.
• Troubleshoot post-deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices.
• Printer break-fix and installation.
• Disposal, redeployment, and Asset reclaim.
• Shipping coordination.
• Data Backup and Data Recovery coordination.
• Hardware Refresh.
• Warranty and Out-of-warranty repair and replacement.
• Depot Services.
• Walk Up Support.
• Spare parts management.
• Executive (VIP) Support.
• Audio and Video Support, including Health Checks.
• Inventory and Asset Management – Depot Operations.
• Coordinate with external vendors for dispatch support.
• Identify and resolve hardware and software application conflicts.
• Open and close service requests, as well as manage the classification, assignment, tracking and completion of requests or incidents.
• Responsible for asset tagging and entering all incoming equipment into our asset management system.
• Collaborate with cross-functional teams to properly onboard incoming new hires.
• Ensure that hardware is properly assigned and updated in our management system.
• Provide weekly reports on physical inventory counts, as well as record weekly outflows of hardware equipment.
• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware.
• Ensure that resolutions are consistent with company standards and policies.

Exigences / Qualifications

• Prefer 3-5 years IT experience, including technical training.
• Knowledge of Windows and Macintosh platforms (including portables) and Microsoft Office suite of applications.
• Experience with imaging Windows 10 OS.
• Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
• Networked printer experience (queue creation, server maintenance, etc.).
• Experience in using PC-based word processing, presentation, and e-mail software preferred.
• Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred.
• Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations.
• Outstanding customer service and interpersonal skills.
• Excellent organizational skills and ability to prioritize tasks among many competing requests.
• Experience working in or supporting a call center or help desk environment.
• MCP and or A+ Certifications.
• Aptitude for learning.
• Excellent oral and written communication skills.
• Ability to work in teams and in a team environment.
• Able to lift up to 50 pounds.