Technical services representative

Description

The Technical Service Representative is responsible for performing diagnostics and/or evaluations related to parts and after-sales service for our various equipment lines. You will receive training on the operation of different cleaning equipment and will be in contact with a diverse clientele from across Canada.

Responsibilities

Member of the service and equipment director's team, the technical service representative performs all of the following functions:

• Act as the primary point of contact for customer calls nationwide and provide technical solutions;
• Address issues raised by customers to determine the nature and cause of these problems;
• Coordinate with service technicians for interventions if necessary;
• Inform suppliers, customers, and company employees about policies related to warranties and merchandise returns;
• Access a database regarding prices and customers to ensure service efficiency;
• Enter orders into the order management system;
• Check product availability, manage inventories, and coordinate to ensure prompt and efficient deliveries;
• Track orders until delivery and follow up with customers to ensure their satisfaction;

To perform, you need to :

• Be bilingual (French and English), both spoken and written, as the position deals with a fully bilingual clientele;
• Basic skills in mechanics, electromechanics, and electricity;
• Experience as a parts counter clerk or technical advisor (an asset);
• Good communication skills and aptitude for customer service over the phone;
• Good organizational skills, both in work methods and time management;
• Respectful and customer-oriented;
• General knowledge of computer systems (Microsoft Office suite);

Advantages

• Group insurance coverage
• Long Term Disability Insurance
• Dental insurance
• Life insurance
• Employee discount
• Employee Assistance Program
• Travel insurance
• Reimbursement of training and development activities
• Telemedecine
• Employer's participatory RRSP
• Mobile holidays
• Corporate events

Note

• You will be eligible for the group insurance program and the retirement plan with employer contributions;
• We offer 13 paid vacation days (5 days more than labor standards) and floating days;
• We care about our employees' health; that's why we provide free fruit and coffee and reimburse part of the registration fees for physical activities;
• You will benefit from training and participate in the launch of new equipment;
• You will contribute directly to customer satisfaction and loyalty through your technical expertise;
• And most importantly, you will join a team of dynamic, dedicated, and pleasant individuals!