NOC Network Operations Support Specialist

NOC Network Operations Support Specialist

The NOC Network Operations Support Specialist is responsible for all aspects of support functions which includes a combination of field maintenance/customer support and activities with a NOC (Network Operations Center) on a 24/7 basis.

Qualifications

Education

• 2 years technology diploma in a telecommunications or networking related program is required
• Cisco Certified Network Associate (CCNA) required
• Cisco Certified Network Professional (CCNP) an asset

Work Experience

• 2 to 4 years technical working experience is required
• Experience working in the telecom industry is required

Specific Competencies

• Must possess a high level of customer service skills.
• Proven ability to work independently and meet aggressive deadlines.
• Proficient in and experience with telecom grade Ethernet access networks.
• Detailed working knowledge and experience with telecom grade TDM/SONET transport networks.
• Detailed working knowledge and experience with telecom grade DWDM and CWDM networks.
• Requires a detailed understanding of the delivery of telecom services such as Transparent LAN (TLAN), Metro LAN (MLAN) and Dedicated Internet Access (DIA).
• Requires a detailed understanding of bridging/switching and most layer 2 protocols including Spanning Tree, 802.1Q, 802.1P, 802.1AD and Transparent VLANs.
• Working knowledge and experience with layer 2 bridging/switching, TCP/IP inter-networking and routing with OSPF and BGP as well as an understanding of CIDR address allocation.
• Working knowledge of MPLS and VPLS an asset.
• Detailed understanding of provisioning processes in a service provider environment.
• Experience working with and troubleshooting optical medical converter technology.
• Working knowledge of Network Management systems using SNMP like HP Open View and Solarwinds.
• Working knowledge of Incident management ticketing systems such as Cherwell or Remedy.
• Must be customer focused and an effective communicator.

Key Responsibilities

• Performs functions relating to the administration, maintenance and support of the network and services provided to customers.
• Provides direct and front line support to customers as required via telephone.
• Provide technical and customer support functions in the Network Operations Center (NOC).
• Coordinate the work of the field services team, partners and contractors to provision and test new customer services as well as resolve customer issues with services.
• Input, update and verify various databases and programs related to the job functions.
• Compiles and summarizes statistical reports that are related in level to the functions inherent in the position.
• Be safety and control conscious and aware of established control procedures, laws and regulations.
• Other duties as assigned.

Work Environment

• NOC – Network Operations Center

Special Conditions

• This position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.
• On-call rotation 24/7/365
• This position works shift work.
• Only bilingual (French/English) candidates will be considered for this role.

This is a permanent position located in Montreal, QC with a salary of $65,000.00 per annum.

Shift Breakdown

• Morning shift 7:00 AM to 3:30 PM
• Regular shift 9:00 AM to 5:30 PM
• Evening shift 3:00 PM to 11:30 PM (Shift premium applies 5%)
• Overnight shift 11:00 PM to 7:30 AM (Shift premium applies 10%)