Technical Writer ( IT)

Rédacteur technique

Join our Global Technology Operations Team! We are looking for a motivated technical writer in the areas of Montreal, Ottawa or Toronto. The candidate will be responsible for producing technical documents and manuals for our clients as well as for internal projects.

Responsibilities

• Support the development process by creating and maintaining technical documents including: user manuals, process documentation, training material, etc.
• Document using existing templates and/or develop new templates when required
• Work with development teams to obtain an in-depth understanding of the product and the documentation requirements
• Organize material and complete writing assignments according to set standards regarding order, clarity, conciseness, style and terminology
• Produce high-quality deliverables by:
• Translating technical information into clear and concise documents for technical and non-technical users,
• Ensuring consistency in and across all types of documentation,
• Formatting, editing, and verifying new and existing documents,
• Improving editorial and visual standards for documents, and recommending new designs, layouts, and procedures as needed.
• Recommend improvements in the validation process, including document templates and communication with the technical team members.

Qualifications

• Bachelor's degree or equivalent experience
• 2+ years of experience developing and maintaining IT technical documentation for use by non-technical audiences
• 3+ years or equivalent working in an IT technical environment
• Ability to work well with a team of application developers including the ability to take content provided by the technical team and build customer-ready documents around the content.
• Ability to write in explanatory and procedural styles for technical and non-technical audiences, and be skilled at prioritization and multi-tasking
• Ability to document technical software systems, including API specifications
• Ability to help test software systems
• Strong proficiency with MS Office applications, have excellent grammar skills and a strong attention to detail.
• Experience with JIRA and Confluence.
• Experience with Adobe suite, Visio and other graphics or publishing tools a plus.
• ITIL certification an asset.
• Bilingual English/French an asset

Location

Montreal, Ottawa, Toronto, Canada

Seniority Level

Entry level

Employment Type

Full-time

Equal Opportunity Employer Statement

As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

Company Overview

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive.
Join our team—one of the largest IT and business consulting services firms in the world.

Referral Program

Referrals increase your chances of interviewing at CGI by 2x.