Director, Digital Experience & E-Commerce

Director, Digital Experience & E-Commerce

About Cozey

At Cozey, we’re all about empowering possibilities in your home and making furniture shopping as easy and enjoyable as possible. Our thoughtfully designed, stylish furnishings adapt to evolving lifestyles, combining innovation with a commitment to great value and customer service. As a fast-growing, online-first brand, our success is driven by a team that shares our passion for redefining the furniture experience.

The mission of the Director, Digital Experience & E-Commerce at Cozey

We are looking for a visionary, hands‑on, and customer‑obsessed Director of Digital Experience & E-Commerce to lead our online business. Reporting to Frédéric Aubé, Founder & Chief Executive Officer, this role will own the end‑to‑end e‑commerce experience, from strategy and team leadership to UX / UI design and performance optimization.

The Director will be responsible for building a digital journey that elevates our brand, drives conversion, and creates delight across every interaction. They will lead e‑commerce operations and the UX / UI team, while working closely with technology, creative, product, and customer happiness teams to deliver a seamless and inspiring customer experience.

What you’ll be doing

• Lead the e‑commerce team in building best‑in‑class experiences that highlight product value without relying on discounts or pop‑ups.
• Direct the UX / UI team to improve design, navigation, and overall user journeys across the website and customer portal.
• Translate brand values into digital experiences that balance functionality with emotional resonance.
• Enhance portal usability to reduce support contacts and increase self‑service adoption.
• Collaborate with tech teams to maintain optimal site performance, speed, and reliability.
• Foster a culture of experimentation by scaling A / B and multivariate testing across digital touchpoints.
• Own e‑commerce analytics, combining quantitative data with customer feedback to guide strategic decisions.
• Collaborate with creative, product, and customer service teams to ensure consistent brand storytelling and customer‑centric experiences.
• Support new product and category launches through strong online merchandising and cross‑functional collaboration.

We’d love to hear from you if you have

You’ll be successful in this role when

We care about you

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