Senior Technology Architect

Senior Technology Architect – TELUS

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Overview

The Chief Technology Office at TELUS leads the end-to-end network technology journey, driving the evolution of our award-winning wireless and wireline networks to ensure customers have access to fast, reliable connectivity at home, at work, and on the move. Our technology teams are responsible for network strategy, infrastructure innovation, and implementing cutting-edge solutions that maintain TELUS's position as a world-leading communications company.

The System Capability Modernization team is driving a radically simplified delivery model across TELUS Networks. We are paving the way for Artificial Intelligence, optimization, and hyper-automation to transform how TELUS builds and operates world-leading networks to delight our customers. We are a passionate group dedicated to decreasing cycle time, increasing predictability, increasing productivity, enabling workforce variability, and enhancing engagement. We are a high-performing team of innovators who are easy to work with and will take on anything. Our work is both personally fulfilling and professionally challenging.

What You’ll Do

• Design scalable and maintainable architectures using Appian BPM, define application framework, integration strategies, and reusable components, lead architectural reviews and ensure alignment with enterprise standards
• Design and manage data infrastructure, while also developing and maintaining data models that ensure data is organized, accessible, and usable across systems
• Evaluate emerging technologies, guide technology adoption, and shape long-term IT strategy to support business growth and digital transformation
• Work closely with developers, engineers, business leaders, and clients to translate business needs into technical solutions and ensure cohesive implementation

Solution Architecture

• Design scalable and maintainable architectures using Appian BPM
• Define application frameworks, integration strategies, and reusable components
• Lead architectural reviews and ensure alignment with enterprise standards

Project Involvements

• Collaborate with business analysts and stakeholders to translate requirements into technical solutions
• Lead end-to-end Appian implementations from concept to deployment
• Estimate timelines, effort, and risks for solutions

Technical Leadership

• Collaborate with Architects & Developers to establish the technical vision for the program and define the roadmap for supported applications
• Work closely with the team and platform teams to solve architectural opportunities
• Design scalable systems with performance, security, privacy, and reliability in mind
• Evaluate technology choices and rapidly test solutions
• Understand and work with Architects to design the data structure to execute the vision

Integration

• Design and oversee integrations with third-party systems (REST / SOAP APIs, databases, legacy systems)
• Ensure secure and efficient data exchanges

Qualifications

• University Degree or Equivalent (ideally in Computer Science, Software Engineering, Information Technology)
• 10+ years of experience in IT with a focus on architecture, software engineering or infrastructure
• 3-5+ years of experience with the Appian platform
• 2+ years of experience with AI / generative AI
• Expert-level knowledge, leading complex technical projects
• Expert-level knowledge of data architecture / data modelling
• Expert-level Data Management systems: MySQL, Microsoft SQL, PostgreSQL, BigQuery, etc.
• Expert facilitation, negotiation, risk and communication skills
• Expert relationship building with key stakeholders
• Knowledge of DevOps & DataOps practices, CI / CD pipelines and agile software development tools, processes, governance and best practices
• Intermediate experience with process optimization; process mapping and process improvement approaches
• Knowledge of Project Management Methodologies
• Knowledge of Cloud Based Applications including PostgreSQL, AWS, GCP, APIs, Microservices

Great‑to‑haves

• Experience with TELUS IT network architecture and security protocols
• Experience with Telecom Network Build Programs, ideally within TELUS Networks

Additional Requirements

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope.

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