IT Coordinator

IT Coordinator

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Responsibilities

• Serve as the first point of contact for all IT-related queries from assigned customers—via in-person interactions, email, or telephone—ensuring prompt, professional, and efficient resolution of issues.
• Log and update all queries within the ticket logging system in line with established procedures.
• Manage IT supply budget and oversee IT security related to hardware inventory.
• Proactively identify and implement process improvement opportunities to support continuous improvement initiatives.
• Coordinate and run employee onboarding sessions and manage mobile device inventory.
• Manage vendor relationships for both mobility and laptop inventories.
• Engage in formal and informal knowledge transfer, ensuring knowledge base articles are available and up-to-date.
• Own and be responsible for all support issues for assigned customers at the Montreal office.
• Act as the point of contact for all IT project activities linked to the office.
• Refer unresolved calls to appropriate product owners and participate in a 24/7 weekly on-call rotation as Major Incident Manager.

Qualifications

• Post-secondary education in Information Technology.
• 5+ years of experience in IT coordination roles and 7 years of overall IT experience.
• Experience as a Hardware Asset Manager and in managing Major Incidents.
• Previous experience in a White Glove support environment.
• Strong knowledge of Microsoft 11 and proven client-service commitment.
• Fluency in both French and English.
• Ability to participate in a 24/7 on-call rotation as Major Incident Manager.

Benefits

• Retirement savings plan with employer contribution.
• Benefit premiums paid by the firm.
• Telemedicine services.
• Flexible health and wellness allowance.
• Training and development programs based on your interests and needs.

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