Customer Service Representative / Commis au service à la clientèle

Overview

This range is provided by Plant Products. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$45,000.00 / yr - CA$48,000.00 / yr

HR Manager Plant Products | Human Resources Management Certificate

Full french posting follows the English version

We are a full-service supplier of fertilizer, pest management products, including biologicals and bees, seeds and other consumable goods to the greenhouse, nursery and specialty horticulture industries in Canada and the USA.

Are you a team player with a strong work ethic, a self-starter, and passionate about making a difference? Then you are exactly who we are looking for!

What you’ll do

• Process orders accurately.
• Provide exceptional customer service, by answering communications professionally and on a timely basis.
• Act as a liaison between the customer or sales representative and purchasing, operations, and finance. Must take initiative to solve customers’ issues.
• Promote and develop our list of in-store items.
• Ensure open communication between all departments.
• Daily review of order status with detailed report.
• Customer Service is the primary contact for information on samples sent to third party laboratories.
• Ensure all orders are shipped on time in coordination with the shipper/receiver.
• Schedule and notify customers of future product deliveries.
• Deal with all customer complaints efficiently and effectively.
• Handle/process in-store orders via cash, credit and debit transactions.
• Handle credits per the customer credits procedure.
• Stocking of shelves; ensuring adequate quantities of stock are displayed.
• Advise purchasing of any stock shortfalls.
• Coordinate with sales representatives on: customer requests, issues, pricing, shipment timing, complaints, comments, etc.

Who you are

• Strong communicator, who thrives in collaborative environments.

What you’ve done

• Post-secondary education in related field.

Plant Products is committed to providing an inclusive and barrier-free work environment, beginning with the hiring process. We are an Equal Opportunity Employer and welcome applications from candidates, in accordance with all relevant legislation. Plant Products provides an accessible environment in which all individuals have access in a way that respects the dignity and independence of people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Agriculture, Construction, Mining Machinery Manufacturing

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