Senior Integration Specialist

Overview

As a Senior Integration Specialist at Vention, you will be a key member of the Customer Success team, bridging the gap between post-sales implementation and advanced technical support. We’re looking for a highly autonomous, field-ready engineer with a passion for troubleshooting, client collaboration, and delivering high-impact support both remotely and on-site.

What you’ll do

• Act as a subject matter expert for automation challenges across Vention’s platform and ecosystem.
• Lead technical deployments and investigations, remotely or on-site when required, ensuring that Vention hardware, software, and robotics systems meet client expectations.
• Program and validate automation systems using Vention’s MachineMotion controller, MachineLogic software, and client-specific logic (Python).
• Integrate and commission robot applications using partner technologies (Fanuc, Universal Robots, ABB), including programming, safety configuration, and troubleshooting.
• Own and resolve complex support cases, ensuring fast turnaround and clear communication.
• Participate in client discussions with Sales and Customer Success Managers to identify deployment strategies and best-fit solutions.
• Execute user acceptance testing (UAT) for new hardware and software releases to ensure readiness before rollout.
• Maintain and improve technical documentation, including user manuals, troubleshooting guides, and FAQs to enable self-service and reduce repetitive tickets.
• Manage and contribute to the support system (Zendesk) by owning incoming tickets, prioritizing effectively, and improving internal workflows.
• Collaborate with Product, Engineering, and QA by sharing field insights and contributing to feature feedback.
• Mentor and guide junior Integration Specialists, helping them grow in communication, ownership, and technical depth.

Qualifications

• Bachelor’s degree in Electrical, Mechatronics, Robotics, or a related engineering field.
• 6+ years of hands-on experience in industrial automation, robotic systems integration, or advanced technical support.
• Solid foundation in system commissioning, controls, and industrial machine integration.
• Experience with ticketing systems (Zendesk) and internal knowledge base development.
• Nice to have: experience with robot programming (Fanuc, Universal Robots, ABB).
• Strong communicator who can explain complex technical concepts to clients, teammates, and non-technical stakeholders.
• Experience in programming (Python) and troubleshooting across electrical, mechanical, and software layers.
• Familiar with post-sales client environments and comfortable owning support relationships with high-value enterprise clients.
• Willing to travel for on-site deployment and troubleshooting as needed.
• Fluent in English; French and Spanish are a strong asset.

Additional Information

• We offer complimentary beverages and snacks to keep you fueled.
• Career growth opportunities. Your future matters.
• Fun social events curated for diverse interests, from sponsored sports teams to trivia nights.
• Time off to volunteer and give back to the community.

What to Expect in Your Interview

• Initial Call
• Meet the Team
• Challenge
• Decision & Offer

Commitment to Equal Employment Opportunity

Our culture is an uplifting environment for high achievers. The fast-paced, high-performance environment gives you the opportunity to build products, processes, and strategies with lasting impact. We are committed to fostering a diverse and inclusive workplace. When you join Vention, you join a team of professionals with diverse experiences, backgrounds, and perspectives. We strive to nurture a supportive environment for all and encourage collaboration that leads to extraordinary results and lasting relationships. We’re passionate about helping you do your best work. If you're unsure if your experience perfectly matches our job posting, we encourage you to apply anyway. We’re happy to chat and help you understand the role.

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