Support Engineer - DevOps Products

Overview

Support Engineer – DevOps Products

Our Client is seeking a Support Engineer to join their team. If you have excellent troubleshooting skills and enjoy working with development testing technologies, are detail-oriented and self-motivated, they want you on their team!

Our client is a leading provider of Development and Operational management solutions. They provide a wide variety of solutions such as testing, quality and security, and DevOps tools.

Job Description

• Providing effective customer service to customers using in-depth knowledge of company products
• Collaborate with other teams to meet and exceed customer service expectations
• Troubleshoot installation and testing problems across multiple programming languages and build environments.
• Help customers find product solutions.
• Escalate issues to Support Manager based on the severity of the issue
• Update user documentation.
• Providing excellent customer service and product knowledge to maintain customer satisfaction.
• Collecting customer feedback on features, bugs, and other areas of importance and delivering this information to our product team

Required Skills

• Strong knowledge of development technologies including: .NET, ASP.NET, C#, VB.NET, Java, JavaScript, Ruby, Python
• Strong development skills including: Test automation, Mobile and Web development testing methods
• Knowledge of Operating Systems and App Support for: Windows, iOS, Linux, SQL, HTML5
• Knowledge of Integrations such as: Jira, Jenkins, Teamcity, Selenium WebDriver
• Strong knowledge of support processes related to ticket tracking tools including any like Salesforce, Zendesk
• Knowledge of and hands-on experience with remote troubleshooting technologies
• Strong written, verbal, and presentation skills
• Strong problem-solving and analytical skills
• Strong ability to work independently and within a team
• Ability to multi-task across multiple products within different technology platforms
• English and German fluency both written and spoken, English required, English / German preferred
• Ability to work an 8-hour shift within the business hours of CEST

Required Experience

• 2 years development experience with an emphasis on application testing and scripting
• 2 years experience in a customer-facing role with a SaaS software/application development company
• 1 year experience with technical documentation writing

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