IT Analyst

Overview

Leap Event Technology is a remote-friendly company. This position is open to candidates in Canada.

Leap is revolutionizing the event technology industry by empowering organizers to create engaging, thrilling, and impactful experiences. Our all-in-one suite includes ticketing, mobile apps, experiential marketing, and patron management tools, complemented by our marketing services. Iconic brands such as New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events. We are a diverse, passionate team of event experts dedicated to transforming event experiences. With offices in Dallas, Montreal, and Sydney, and a global remote workforce, our team brings broad experience to create incredible events for any industry, anywhere in the world.

Sounds interesting? Let’s talk.

Responsibilities

• Assist in the day-to-day service desk operations of Leap’s IT team
• Provide technical support to end users via tickets, email, phone, and chat
• Troubleshoot and resolve problems related to network, hardware, software applications, and operating systems
• Triage, document, and log all support requests on our ticketing system
• Serve as the central point of contact for issue escalations, collaborate with third-party vendors to resolve critical issues
• Responsible for the maintenance, configuration, and system administration of IT infrastructure systems, act as the technical SME for IT systems
• Provide assistance with the onboarding of new employees (e.g. provisioning accounts, configuring and imaging systems, facilitating shipments)
• Contribute to the IT knowledge base by documenting procedures and creating user guides
• Conduct quarterly user audits and IT audits of IT-owned systems, ensuring compliance and security standards are met
• Responsible for planning, coordinating, and executing IT projects, ensuring they are completed on time

Experience & Skills

• Associate's Degree, Bachelor's preferred
• 5+ years experience in a Helpdesk / IT Support position, with at least 3+ in a large enterprise-level IT organization
• 3+ years experience working in a Google Workspace environment; prior Google Workspace administration experience is required
• 3+ years experience in Windows and Mac environments
• Experience supporting and administering enterprise tools: MDM (Jamf, Kaseya), Sophos AV, Atlassian (Jira Service Desk)
• Experience managing IT inventory, systems, and vendor relationships
• Excellent written and verbal communication skills
• Highly organized and detail-oriented
• Exceptional problem-solving and analytical thinking skills
• Strong time management and task prioritization
• Self-motivated with a desire to continuously improve technical skills
• Familiarity with PCI compliance
• ITIL certification and other related certifications is a plus

Benefits

• Group insurance plan
• RRSP match
• Generous PTO
• 200 USD event reimbursement
• STM transit coverage 60% (Montréal only)
• Udemy Business, a world-class learning and development platform

Office Information

Leap Event Technology is a 100% remote-friendly company. The option to work in the office is available for employees located in Montréal (CAN), Dallas (U.S.), and Sydney (AUS). Offices are stocked with snacks and drinks, and a free lunch is provided weekly. A monthly travel stipend is offered, and themed parties and happy hours are occasionally hosted. If you’re visiting nearby, you can work from the office for as long as you need.

Learn More : / / leapevent.tech /

Additional Information

Leap Event Technology requires all Event Operations employees and contractors who will be representing the company at a client event to be fully vaccinated at least two weeks prior to attending. Exemptions are determined by the event organizer. Employees are not required to be fully vaccinated to be present at an office facility.

• Leap Event Technology provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

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