IT Analyst

Leap Event Technology

Montreal

Offre publiée le 2025-09-16

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Overview

IT Analyst role at Leap Event Technology. Leap is a remote-friendly company. This position is open to any candidate in Canada.

Leap Event Technology is a remote-friendly company. This position is open to any candidate in Canada.

Responsibilities

Assist in the day to day service desk operations of Leap’s IT team
Provide technical support to end users via tickets, email, phone and chat
Troubleshoot and resolve problems related to network, hardware, software applications, and operating systems
Triage, document and log all support requests on our ticketing system
Serve as the central point of contact for issue escalations, collaborate with third party vendors to resolve critical issues
Responsible for the maintenance, configuration and system administration of IT infrastructure systems, act as the technical SME for IT systems
Provide assistance with the onboarding of new employees (e.g. provisioning accounts, configuring and imaging systems, facilitating shipments)
Contribute to the IT knowledge base by documenting procedures and creating user guides
Conduct quarterly user audits and IT audits of IT-owned systems, ensuring compliance and security standards are met
Responsible for planning, coordinating and executing IT Projects, ensuring they are completed on time

Experience & Skills

Associate's Degree, Bachelor's preferred

5+ years experience in a Helpdesk / IT Support position, with at least 3+ working in with a large enterprise-level IT organization

3+ experience working in a Google Workspace Environment, prior Google Workspace administration experience is required

3+ years experience support experience in Windows and Mac environments

Prior experience supporting and administrating the following enterprise tools is required : MDM (Jamf, Kaseya), Sophos AV, Atlassian (Jira Service Desk)

Experience managing IT inventory, systems, and vendor relationships

Excellent written and oral communication skills

Highly organized and detail oriented

Exceptional problem-solving and analytical thinking skills

Strong time management and task prioritization skills

Must be self-motivated and have a desire and curiosity to constantly improve technical skills and keep up to date with technological advances

Familiarity with PCI compliance

ITIL certification and other related industry certification is a plus

Benefits

Group insurance plan

RRSP match

Generous PTO

200 USD event reimbursement

STM transit coverage 60% (Montréal only)

Udemy Business, a world-class learning and development platform

Office Information

Leap Event Technology is a 100% remote-friendly company. However, we do offer the option of working in the office for employees located in Montréal (CAN), Dallas (U.S.), Sydney (AUS). All of our offices are stocked with snacks and drinks and we provide a free lunch every week. We offer a monthly travel stipend, and even host the occasional themed party and happy hour. If you don’t live near an office but happen to be visiting nearby, you can work from the office for as long as you need.

Learn More

: / / leapevent.tech /

Additional Information

Leap Event Technology requires all Event Operations employees and contractors who will be representing the company at a client event to be fully vaccinated at least two weeks prior to attending. Exemptions are determined by the event organizer. Employees are not required to be fully vaccinated to be present at an office facility.

Leap Event Technology provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Information Technology

Industries : IT Services and IT Consulting

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Montreal

2025-09-16

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