Gestionnaire, Services opérationnels / Manager, Operational Services

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JLL is seeking a Manager, Operational Services for a strategic position focused on data analysis and complex problem-solving. This professional supports the property management team in optimizing services and operations, proactively identifies irregularities and implements corrective actions to address stakeholder concerns in a timely and professional manner. They develop and maintain trusted relationships with internal and external partners, and serve as the primary point of contact between departments, clients and tenants regarding projects, maintenance, repairs, events and emergency management. Their main objective is to optimize operational processes, budget management and contract oversight, while ensuring regulatory compliance.

What You’ll Be Doing

• Manage, optimize and improve the service call system (PRISM / Building Engine).
• Ensure proper distribution and execution of ongoing tickets, maintenance activities and projects.
• Manage the Operations team SharePoint site, including projects, maintenance, incidents and regulatory / legislative documentation.
• Document on-site activities and interventions, as well as technical staff allocation, including Marketing activations and Specialized Leasing.
• Collect and analyze appropriate data to support business decisions.
• Support managers in developing and implementing departmental procedures and processes.
• Support the administrative team with preparation and optimization of OPEX and CAPEX budgets and quarterly reviews.
• Respond to emergency calls and take effective corrective measures.
• Ensure compliance of tenant invoicing.

Tenants projects and fit-out

Contract Management

Team Management

What We’re Looking For

What’s In It For You

Seniority level : Associate

Employment type : Full-time

Job function : Management and Manufacturing

Note : This description reflects the role and responsibilities as described by the employer.

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