Overview
Job Title : IT Support Specialist
Location : Montreal QC, Canada
Duration : 4+ Months on w2 (Possible For Extension)
Description
Our Client is searching for an experienced IT Support Specialist. You will have significant experience in supporting a fast-paced, high-growth environment.
You are comfortable working as part of a distributed team and will be primarily supporting the engineering and operations in the office and remotely with all of US, Mexico, and Eastern Europe.
You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone.
You are crisp and detail oriented, but able to work outside of the boundaries when necessary.
On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.
Responsibilities
- Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware
- Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch)
- Support and assist employees using AV systems, both onsite and remote, including CFM Google Meet, projectors, audio and video conferencing
- Assist with AV setup for internal meetings and events
- Okta, Google, and software service administration
- Deploy and support software to end-users
- Respond to support requests in the IT Helpdesk both in person and via our ticketing system
- Managing inventory for hardware and software
- Know and work with your points of escalation to improve the End User experience
- Improving and updating our internal and user facing Kbase.
Requirements
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