IT Support Specialist

Overview

Become part of our success story!

A leading global solution provider for all sectors of intralogistics – SSI SCHAEFER. We are a family business that invests in the expertise, passion and talents of our employees. We help customers increase the efficiency and sustainability of their storage, picking and transport processes using innovative technologies and software. From fully automated warehouses to manual and semi-automatic systems, we offer intralogistics solutions from a single source. SSI SCHAEFER employs 8,600 people across 80 operating companies and 7 production sites worldwide.

If you are looking for an attractive employer to work with on a long-term basis, get to know us!

Position

IT Support Specialist provides help and advice to people and organizations using computer software or equipment. This role is the first line of support for all users in the corporate IT environment, performs activities to ensure Help Desk efficiency, and delivers high-quality client service and value.

Responsibilities

• Resolve helpdesk tickets as assigned.
• Troubleshoot issues on laptops, mobile devices, telephones, or desktops.
• Walk staff through recommended problem-solving steps.
• Set up or repair computer equipment and related devices.
• Train users to work with new hardware or software (printers, word-processing software, email).
• Assist users in installing, updating, and troubleshooting software.
• Provide best-practice processes for end users for IT equipment.
• Basic support to VOIP systems.
• Printer installation, support, and repair for laser, inkjet, and large format printers.
• Provide technical help to non-IT computer users.
• Respond to phone and email requests for help; provide in-person support as needed.
• Improve overall Help Desk processes; communicate with vendors for support issues.
• Create and maintain methods and procedures (M&P’s).
• Communicate effectively with customers, team members, and management.
• Work on-call in 1st, 2nd or 3rd shifts on a rotating basis; shift work as needed for system support or projects.
• Prioritize support issues to solve mission-critical problems first.
• IT building maintenance such as cable management and server room upkeep.

Qualifications

• Associate degree with computer-related classes and training.
• 1+ years supporting desktops, laptops, and printers in a corporate environment.
• Knowledge and experience in: Windows 7 / 10, MS Office, antivirus (Webroot), problem solving, software maintenance, customer service, basic network understanding, remote tools, device management tools, Active Directory / LDAP basics, VPN / remote access basics; SQL experience is a plus.
• Additional requirements (preferred): A+, Microsoft certified, VMware or Citrix certifications, bilingual.

Competencies

• Language ability; Math ability; Reasoning ability; various professional competencies as listed (adaptability, analytical, customer service, teamwork, safety, etc.).

Benefits

• Competitive compensation plan
• Excellent performance bonuses
• RRSP match
• Medical, dental, and vision benefits (premium costs paid)
• Educational reimbursement
• Work-life balance; safe work environment
• Discount programs and referral incentives
• Excellent opportunities for internal growth

How to apply

We would love to hear from you! If interested, please follow the instructions on this page to submit an online application.

About us

SSI SCHAEFER is a leading provider of intralogistics solutions with a broad product spectrum including dynamic storage and logistics systems, workshop equipment, and waste engineering and recycling products. We value employee dedication and offer accommodations for disabilities during the recruitment process upon request.

Visit our site for more information: / / www.ssi-schaefer.com / en-ca

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