Run IT Engineer

COMPANY OVERVIEW

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

At Ivalua, we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.

CONTEXT

We have a lot of established and already running in-house as well as externally bought tools and we need this individual to work closely with our core IT team to develop, learn, understand and effectively utilize efficient and scalable monitoring solutions that provide actionable insights into the stability and performance of our infrastructure and applications.

Our RUN team is dedicated to helping increase the scalability of our application by troubleshooting and analyzing performance issues captured by monitoring tools.

With over 50 team members, the AMER RUN team needs to keep growing to satisfy demanding customers. In this context of fast growth, you will help our customers in both Public and Private Sectors within the support and maintenance capacity to secure a smooth transition post going live.

ROLE

We are seeking a skilled IT Engineer to join our team. In this role, you will be responsible for understanding and using various IT processes and monitoring tools. You will work closely with different teams under the Run department to understand their needs and act as a bridge between Run and IT so that we are able to give and take ground-level operational feedback both ways.

WHAT YOU WILL DO WITH US

• Configure and deploy Datadog across various cloud environments, on-premise servers, and containerized applications.
• Set up custom dashboards, monitors, and alerts to track application, infrastructure, and network performance.
• Design and implement other possible monitoring solutions to ensure the availability, performance, and reliability of systems and applications.
• Create and fine-tune alerts and thresholds to proactively detect performance degradation, outages, and other critical incidents.
• Collaborate with engineering and operations teams to understand daily operational running processes.
• Troubleshoot and analyze issues identified through monitoring tools (example Datadog), providing recommendations for resolution.
• Work with engineering teams to analyze metrics, logs, and traces to identify performance bottlenecks and suggest improvements.
• Generate and deliver comprehensive reports to stakeholders on system performance, outages, and trends.
• Maintain up-to-date documentation on Datadog configurations, integrations, and best practices.

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience

• Knowledge of Datadog

Soft Skills

• Self-driven, results-oriented, strong leadership.
• Exceptional communication and interpersonal skills.
• Time and stress management skills.
• Solid problem-solving skills.
• Ability to conduct business in English is required given our customer base; wherever possible, we will support the employee's right to work in French.
• Can demonstrate the ability to adapt to customer and partner restraints.

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today!

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you!

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology.
• Sustainable Growth, Privately Held.
• A stable and cash-flow positive Company since 10 years.
• Snacks and weekly lunches in the office.
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity.
• Unlock and unleash your full professional potential with our exceptional training and career development program.
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued.
• Regular social events, competitive outings, team running events, and musical activities.

United by our values, we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable, and resilient, we rely on a global team with a variety of backgrounds, skills, and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans.

Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.

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This role will require a Hybrid work schedule of 3 days of the week working in the office - Tuesday and Thursday in the office is required with the 3rd day based on Department preference. Are you able to work this Hybrid work schedule?

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Knowledge of Datadog implementation is mandatory for this position. Can you please confirm that you have work experience with Datadog? Only experienced candidates will be contacted.

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What is your expected Base Salary (not including bonus) for this position? A narrow range or single number is greatly appreciated.

Do you now, or will you in the future, require sponsorship or a work permit to work legally for our Company?

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If YES to requiring sponsorship, what is the basis of the current work authorization AND when does the work authorization expire?

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