Technology Capacity Management Lead (Hybrid)

Technology Capacity Management Lead (Hybrid)

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We are seeking a Technology Capacity Management Lead to join our team to support the global oversight of the firm's technology capacity governance. As a member of our team, you will be in a unique position to interact with people and teams globally across different technology divisions and functions, working on initiatives that have a direct impact on the operational stability of the Firm.

Our vision is to empower the Firm through proactive, data-driven capacity planning and technology optimization. This approach ensures uninterrupted service delivery, operational agility, and strategic growth.

The mission of the Capacity Management function within the Firm's Resilience function is to ensure the operational stability and resilience of Morgan Stanley's global technology environment. This is achieved by governing and optimizing capacity management practices.

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Lead Risk & Resiliency Management position at Vice President level, which is part of the job family responsible for identifying, assessing, and mitigating risks to ensure operational continuity and resilience in the face of potential threats or disruptions that could impact the organization, plus management of ongoing incidents.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on…

What You’ll Do In The Role

• Maintain the Capacity Management Standard and associated procedures to enable compliance with regulatory requirements, align with emerging industry best practices, and mitigate capacity management-related risks.
• Support delivery of initiatives to implement, maintain, and optimize controls, processes and supporting tooling to ensure the delivery of Capacity Management objectives.
• Support the management of the Capacity Management Control Committee, providing governance & oversight for the Firm's Technology Capacity Management Program.
• Support oversight of Capacity Management control adoption and compliance at a firmwide level, partnering with technology divisions to support ongoing program delivery.
• Manage capacity management monthly reporting collation and distribution for program governance and monitoring purposes.
• Partner with the Capacity Management tooling team to develop product roadmap, deliver enhancements to tooling capacity in support of ongoing program development.
• Coordinate responses to internal audit and regulatory requests for information pertaining to the Capacity Management program.

What You’ll Bring To The Role

• 5+ years of proven experience in supporting a Capacity Management / performance management function within a financial institution is essential, with a large, diverse, international, multi-platform IT estate.
• Regulatory Understanding: Demonstrable evidence of ensuring compliance with regulatory standards such as DORA, or equivalent regulations in the financial / technology sector from a Capacity Management perspective.
• Excellent communication skills (written, verbal, and presentation) with the ability to articulate program enhancements and influence key stakeholders.
• Best Practice Methodology: Knowledge of ITIL Processes generally and Capacity Management processes and controls specifically.
• Best Practice Methodology: Strong understanding of industry best practices pertaining to capacity management.
• Minimum Bachelor's Degree.
• Strong team player who is proactive, positive, self-motivated, and goal-oriented.
• Ability to effectively prioritize and handle multiple tasks under tight deadlines in a fast-paced environment.
• Proven Project Management experience.
• PC skills: Above proficient skills with Microsoft applications (Outlook, Excel, PowerPoint, and Word).
• Expert in ITIL 4 Capacity and Performance Management.

At Morgan Stanley Montreal, we support the Firm’s global businesses and infrastructure with cutting-edge technology and innovation. The multi-faceted and highly technical Montreal team plays a critical role in building and maintaining our leading technology platform, including electronic trading, algorithm trading, cloud engineering, infrastructure, cybersecurity and AI / ML. Morgan Stanley has been rooted in the Montreal community since 2008 and is considered a leading employer among the area’s highly skilled technology talent. There’s ample opportunity to move across the businesses for those who show passion and grit in their work.

All our positions are located in Montreal, Quebec. We offer a hybrid work environment, combining remote work and attendance in the office.

Knowledge of French and English is required.

Build a career with impact. Visit morganstanley.com for more information.

What You Can Expect From Morgan Stanley

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste: / / www.morganstanley.com / about-us / global-offices into your browser.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential.

Seniority level: Executive

Employment type: Full-time

Job function: Information Technology

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