Technologie de l'information

Mobile Equipment Tech Support Specialist

Job Title : Mobile Equipment Tech Support Specialist

Department : IT

Supervisor : Director of IT

Job Description

This position will focus on Mobile Device support. This includes setup, programming, troubleshooting devices and printers. IT/helpdesk support to 500+ users in numerous locations. Support will include Desktop/Laptop hardware and software support, application support, printer support, user administration, email, and remote access support. Ability to communicate both written and verbal in French and English.

Major Job Duties

• Package and ship replacement devices
• Ship devices in for repair
• Complete all paperwork required
• After hours on call support
• Answer Tech Support calls and create Tech Support requests

Helpdesk (15%)

• Monitor Helpdesk
• Helpdesk first responder to users
• Resolve basic issues (hardware and software)
• Contact next level of support
• After hours on call support
• Special projects given by the Network Manager

PC Administration (10%)

Network Administration (5%)

• User Administration (add users; setup shares; etc)

Job Qualifications

High School diploma, some computer/network training or experience. Mobile equipment (Honeywell) knowledge and skills are a plus. Attention to detail, good communication skills, and ability to get along with others is required. Computer and Networking knowledge or training is also a plus.

Essential Job Functions

• Professionally communicate written and oral in French and English
• Respond and complete basic Helpdesk requests
• Ability to lift up to 40 lbs.

The above job description is not inclusive of all job duties. This document is used to indicate the general nature and level of work performed by employees within this classification. Qualified candidates must be able to perform essential job functions with or without accommodation.

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