Integration Engineering Manager

Company Description

Vention helps some of the most innovative manufacturing companies automate their production floors in just a few days. Our online-first manufacturing automation platform (MAP) enables clients to design, automate, order, and deploy manufacturing equipment directly from their web browsers.

Headquartered in Montreal, Canada, with offices in Berlin and Boston, Vention's solutions are used in over 3,000 factories across 5 continents. Recognized as one of Canada’s Most Admired Cultures and a Great Place to Work, we foster a performance-driven culture that values happiness, ambitious goals, data-driven decision making, and constructive debate. Our core values include :

• Making our clients successful by doing what’s right for them, even if it challenges us.
• Executing and delivering on ambitious goals.
• Debating ideas thoroughly before committing.
• Innovating to inspire in products, user experiences, and business practices.
• Collaborating as one team to achieve more.
• Empowering our people to reach their full potential and celebrating progress.

Job Description

As Support and Integration Engineering Manager at Vention, you will lead a team of specialists and engineers providing high-impact post-sales technical support. Your goal is to maximize customer value from Vention’s solutions while building a scalable, high-performing support organization.

You will coach your team in planning, technical execution, handling escalations, understanding customer needs, root cause analysis, and delivering solutions. Your hands-on involvement combined with strategic oversight will improve response times, service quality, and long-term success.

Your expertise in software, automation, and robotics will enhance your team’s technical skills and help identify training opportunities.

You will collaborate with Sales, Customer Success, Application Engineering, Product, and Platform teams to align on customer needs, provide feedback, and influence product roadmaps and market strategies.

Responsibilities include :

Qualifications

Additional Information

Interview Process

Our Commitment

We foster an inclusive, high-performance environment that encourages innovation and collaboration. Join us to build impactful products and grow your career. We welcome applications from candidates of diverse backgrounds and experiences, and encourage you to apply even if your experience doesn’t match all listed qualifications exactly.

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