Administration Officer - Mortgage Operations

Seeing beyond numbers™

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within Laurentian Bank

The Administration Officer is responsible for all activities when a deal is submitted for funding and any post-funding activities as well as activities related to mortgage operations. The role also involves responding to inquiries from internal and external clients and providing a consistent level of customer service in accordance with LBC service level standards, policies, and procedures.

Responsibilities

• Reviews and processes funding deals once ready.
• Monitors and manages various department mailboxes and responds to requests, escalations, and inquiries in a timely manner.
• Contributes to satisfactory results in all internal and external audits.
• Provides support and resolution to internal and external departments by responding to inquiries, requests, and escalations in a timely manner.
• Escalates and makes recommendations or resolutions about any inquiries or issues requiring immediate attention.
• Reviews all final report original documents that have been received post funding.
• QC of funding cases completed for validation.
• Verifies own work in the department for accuracy, clarity, and completeness, and ensures compliance with internal and external audit and regulatory requirements.
• Completes daily workload within strict timeframes set by Laurentian Bank and addresses any issues with the direct manager.
• Participates in department meetings and contributes to the planning process of achieving departmental and personal goals, as well as communicates any problems or concerns.
• Submits recommendations to improve work processes to the direct manager.
• Keeps abreast of legislation, policies, and procedures, which relate to products and services.
• Participates in special projects and carries out any other similar or general tasks at the request of their superior or that may be required by their function.

Qualifications

• Post-secondary degree or diploma in Business or in a related field.
• 2 to 3 years of work experience in mortgage operations or bank operations department in an administration or processing role.
• Knowledge of banking, mortgages and other lending products.
• Excellent attention to detail and accuracy.
• Must possess intermediate to advanced skills in MS Excel. Computer literacy in Microsoft Office (MS Teams, Word, Excel, and PowerPoint) and Outlook is a must.
• Familiarity with using large and complex financial database systems; ability to learn inquiry and maintenance functions in back-office processing systems.
• Excellent interpersonal and communications skills, both verbal and written.
• Excellent customer service skills with the ability to communicate information effectively.
• Able to work in a high volume, multitasking environment with extremely demanding time frames.
• Strong organizational, time-management, and multitasking skills.
• Highly motivated with a desire to succeed and progress.
• Ability to work effectively with others as part of a team.
• Bilingual (French / English) verbal and written communication skills are assets.
• Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages.

What Laurentian Bank has to offer you

The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.

Here are some of the key points of our offering:

• The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
• Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
• Work model: We prioritize a hybrid work model based on business needs.
• Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
• Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees. Plus, as an extra perk, you also get a paid day off to celebrate your birthday.
• Health and wellness: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
• Group insurance and pension: We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
• Financial benefits: As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.

We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA

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