Manager Infrastructure TI

Description de Poste

Arobas Personnel is looking for a Manager Infrastructure TI for a permanent role with one of its clients located in Montreal (Ville Saint-Laurent).

• 4 days / week in the office

Reporting to the CIO, you will be responsible for managing the company's entire technology infrastructure—from data centers and servers to network equipment, end-user devices, and support services. You will oversee day-to-day operations, lead technology transformation projects, and ensure a high level of service, security, and compliance across the board.

Key Responsibilities :

Leadership & Team Management

• Lead and support a technical team in charge of user support, system maintenance, and solution deployment.
• Oversee ITSM processes (incident management, change management, etc.) and ensure adherence to established service levels.

Operations & Infrastructure

• Develop and enforce policies and procedures related to support, security, and incident management.
• Plan and coordinate system updates, hardware replacements, installations, and configurations.
• Monitor Service Desk performance, analyze data, identify recurring issues, and recommend continuous improvement strategies.
• Keep technical documentation and inventories up to date.

Strategy & Collaboration

• Contribute to the development of the IT three-year roadmap and participate in budgeting activities.
• Collaborate with other IT departments to enhance services and actively support assigned projects.
• Conduct technology watch to stay current with emerging trends and best practices.

Ideal Profile :

• Bachelor’s degree in Computer Science or DEC with equivalent relevant experience.
• 10+ years of experience in IT infrastructure, including at least 3 years in IT customer support.
• Proven experience managing technical teams.
• Strong technical skills across servers, networks, storage, virtualization, operating systems (Windows, Linux, Unix), VMware environments, SAN, etc.
• Solid grasp of ITSM processes and experience with ticketing tools (Jira is a plus).
• Familiarity with compliance frameworks such as ITAR, DFARS, CMMC (NIST SP800-171) (an asset).
• Strong customer service orientation, autonomy, attention to detail, and ability to work under pressure.
• Excellent communication skills in both French and English, written and spoken.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.).
• ITIL certification is an asset.

Why this role is made for you :

• Be part of the exciting aerospace industry.
• Join a human-scale team within a world-class organization.
• Enjoy a stimulating, multidisciplinary environment that encourages innovation.
• Benefit from excellent career development opportunities.
• Work with a management team that prioritizes employee growth and engagement.

Perks and Benefits :

• 100% employer-paid group insurance.
• Employer-contributed retirement plan.
• Tuition assistance program.
• Free parking and on-site EV charging stations.
• On-site cafeteria.
• Paid holiday between Christmas and New Year’s.
• A variety of social and team-building activities.

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