IT Production Manager

Description du Poste

The IT Production Manager is part of a global team responsible for ensuring the performance, availability, and stability of applications and infrastructure that deliver critical IT services to various business lines at Client. This position offers a dynamic blend of technical and business challenges, providing the opportunity to gain deep expertise in both technology and financial services. The role supports a global, follow-the-sun support model, including weekend and off-hours coverage on a rotational basis.

Key Responsibilities

• Monitor and promptly respond to infrastructure alerts and user-reported issues.
• Oversee incident management processes, ensuring swift communication and resolution of problems.
• Facilitate root cause analysis investigations and implement corrective/preventative measures.
• Manage operational readiness during global market hours (North America, Asia, Europe), including weekend checks.
• Collaborate with development teams to drive operational excellence and improve system stability.
• Maintain up-to-date team knowledge and contribute to future-focused planning.
• Respond quickly to regulatory and compliance incidents.
• Coordinate with external vendors and exchanges to troubleshoot connectivity or market data issues.
• Execute production changes in line with strict change management protocols.
• Participate in business continuity and disaster recovery tests.
• Identify and implement opportunities to automate or streamline operational processes.

Required Qualifications

• 5+ years of experience in IT infrastructure or production management roles.
• Strategic mindset with a focus on tooling, automation, and process efficiency.
• Strong troubleshooting and analytical skills.
• Proficiency in Linux operating systems.
• Proficiency with relational databases and data querying.
• Scripting ability in Perl, Python, or UNIX shell.
• Experience with network diagnostics and real-time messaging protocols (e.g., multicast, TCP/IP, UDP, SNMP).
• Excellent verbal and written communication skills in English.
• Ability to work in a high-pressure, fast-paced environment and collaborate with global teams.

Preferred Qualifications

• Experience in the financial services industry or familiarity with trading environments.
• Knowledge of ITIL-based incident and change management practices.
• Exposure to monitoring tools and enterprise-level automation platforms.

Certifications (if any)

• ITIL Foundation or other IT Service Management certifications (preferred but not required).
• Relevant technical certifications in Linux, networking, or scripting languages are a plus.

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