IT Analyst

Company Overview

Shriners Hospitals for Children - Canada provides ultra-specialized short-term orthopedic care to children in Quebec, other Canadian provinces, the United States, and around the world. Affiliated with the Réseau universitaire intégré de santé et service sociaux McGill (RUISSS), the hospital promotes excellence and innovation in care, teaching, and research. Working at Shriners Hospitals for Children - Canada means working in a patient- and family-centered care environment with many opportunities for professional development. You will work in an innovative, creative, and multidisciplinary environment focused on improving the quality of life of children and their families. With its committed and dedicated staff, Shriners Hospitals for Children - Canada has been helping children reach their full potential for over 90 years.

Job Overview

We are looking for a computer technician to join our team!

The IT Analyst will work independently or as part of a team, applying technical knowledge, expertise, and systems analysis techniques to make appropriate decisions regarding management, systems control, testing, problem-solving, providing advice and recommendations, and maintaining the organization’s technology system architecture. He / She will consult with users to determine system requirements for hardware, software, or system functional specifications.

Responsibilities

• Provide technical support and assistance to end-users, troubleshooting hardware and software issues, and resolving them in a timely manner. Install, evaluate, and configure IT equipment (printers, laptops, and peripherals).
• Perform regular system maintenance tasks, including software updates and patch management, to ensure system reliability and security.
• Manage backups: maintain archiving and data retention according to the organization's procedures.
• Analyze current IT systems, architectures, and processes.
• Collaborate with business stakeholders to gather and analyze IT requirements and recommend appropriate solutions to meet their needs.
• Work closely with the team lead and manager on the planning, design, and implementation of IT projects and initiatives, ensuring they are delivered on time and within budget.
• Maintain robust system processes and ensure compliance with relevant regulatory bodies, including HQ security department.
• Interact with IT vendors and manage relationships to procure cost-effective hardware and software solutions.

Qualifications

• A bachelor's degree in computer science, business information systems, information technology, or telecommunications and networking.
• Must have technical certification or 5+ years’ experience working with Windows operating systems, including recent Windows Server versions, Active Directory (Group Policy Object management), and DNS.
• Experience with Citrix, IBM WebSphere, VMware / Hyper-V, cryptosystems (CA / RSA).
• Knowledge of MS Exchange / MS Office 365.
• Thorough understanding and troubleshooting skills in TCP / IP, routing, and IP troubleshooting techniques.
• Knowledge of local and network-attached devices including printers, storage devices, scanners, etc.
• Experience with SQL and relational database management systems (optional).
• Experience supporting and / or using Privileged Access Management solutions such as CyberArk, Imprivata.
• Fluency in written and spoken French; ability to communicate in English to support or collaborate with English-speaking clients and stakeholders.
• Proficient communication and critical thinking skills to effectively interact with users, management, and others in seeking and implementing solutions.
• Rigor, autonomy, diligence.
• Excellent interpersonal and teamwork skills.

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