Information Technology Support Manager

Strategic Solutions Technology Staffing Inc.

Montreal

Offre publiée le 2025-05-21

Postuler

Our Client is looking for a strong IT Support Lead to join their growing IT Operations team. This is a hands-on leadership role that combines people management, end-user support, and full-lifecycle IT asset management for their Montreal office. You will be the primary in-person technology partner for more than 100 local colleagues while collaborating closely with peers in Toronto, New York, and Europe to deliver a seamless global IT experience. The position is a hybrid role requiring 3-4 days in the office. Lead & Coach the Service Desk (30%) Mentor and schedule the help-desk team; Deliver Hybrid & On-Site Support (30%) Provide desk-side support for hardware, SaaS platforms (Google Workspace, Slack, Zoom, 1Password, etc.), Onboard and offboard employees (accounts, training, etc.). Coordinate occasional after-hours maintenance or urgent support Own IT Asset Lifecycle (30%) Maintain a 100% accurate hardware / software CMDB; Assist the Director, IT with new tool evaluations, proof-of-concepts, and policy rollouts. Champion cybersecurity best practices; 5 + years in IT support, with at least 3 years leading or mentoring a service-desk team . ~ Fluency in French and English (written & spoken) to serve our bilingual user base. ~ Proven experience managing asset inventory, procurement, and vendor relationships. ~ Strong knowledge of Windows and Mac OS endpoints; Ability to work on-site a majority of the week, plus occasional travel (eg, Toronto) and after-hours work when urgent issues arise.