Head of Information Services

Location :          Montreal, QC (on-site)

Term :                Permanent

High Tech Genesis seeks an experienced Head of Information Service to oversee the planning, development, and support of secure, sustainable IT services, sharing daily management responsibilities with other Heads and the CIO.

In this role, you will :

Participates in the development of the long-term vision and planning for the department

Develops the Information Systems group’s annual plans and priorities, and is a key contributor to the creation and execution on strategic planning for IS Team

Leads the intake and successful delivery of information systems projects and is accountable for the creation of related governance bodies for management and oversight of information systems projects (Steering, Management, Operational committees).

Oversees hiring and overall management of the Information Systems group

Deploys staff to meet the goals and objectives of the Information Systems group most appropriately

Coaches, trains, and develops employees to enable their professional development

Gathers and submits budget requests for information systems

Reviews and approves ongoing information system expenses

Approves annual performance plans and conducts regular reviews with direct reports

Building strong collaborative partnerships with many cloud-based vendors and services

Design and implementation of technical solutions to meet business requirements

Integrity of applications through defined QA, testing, and vendor management practices

Solutions design and consulting support to units across the customer

For selected programs and projects, the Head of IS may engage the services of a Project or Program Manager to ensure successful delivery of cross-departmental initiatives

Plays a key leadership role in the information systems pre-acquisition and acquisition processes, including business analysis, requirements gathering, RFI / RFP processes, and contract negotiations

Maintains a future-oriented outlook for information systems, staying up-to-date on industry and higher education trends that may have an impact

Implements back-end ERP-level applications

Promotes and implements a modern system-to-system data architecture and integration capability that creates bridges between information systems to better employee experience

Ensures integration with core applications (e.g., Microsoft 365, Microsoft powerplatform)

Implements connectivity with external partners (e.g., contract manufacturer, supplier, etc.)

Oversees Applications Administration and Database Administration functions

Provides support for, and use of, both on-premises and cloud-based infrastructure platforms

Ensures the necessary production support for information systems, including, when required, an emergency on-call service for critical systems

Provides support for, and incorporation of, guiding principles for cybersecurity, data privacy, usability and digital accessibility into all information systems and data platforms

Establishes and maintains strong relationships with departmental leadership teams

Builds strong relationships and strategic alliances with external technology partners

Collaborates with the CIO and senior leaders to oversee Information Systems, including all aspects of application lifecycle management

10–12 years of progressive experience with a strong record of accomplishment and success in Information Technology

10+ years of experience in ITIL / ITMS Approach

5+ years in a leadership role

Proven experience managing large, distributed IS teams

Strong knowledge of software development methodologies, including Agile / Scrum

Proficiency in technology strategy, cloud infrastructure, and software architecture

Experience with budget management, project planning, and resource allocation

Proven ability to match information systems needs with the current and future business issues

Strong leadership skills essential, with a demonstrated positive track record of leading a cohesive team with common goals and measurable outcomes in a complex IT environment

University degree or equivalent post-secondary education and / or experience required

Bonus skill :

Bilingual English and French written and spoken

High Tech Genesis Inc. is an Equal Opportunity Employer. Diversity and inclusion are at the core of our values.

Please advise High Tech Genesis of any accommodation measures you may require.

Please be advised :

Applicants must have the legal right to work in Canada.

Kindly submit your resume in MS Word format upon application for this position.